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October 2023 by kyle cruz
The people here are great! Manny, Ana, thank you so much for providing me with such a pleasant experience. A ball on my tire was caught and they made me feel like a valued customer. Love to you all.
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June 2023 by Laura RG
Amazing customer service from Manny & Ana. Some issues came up while I was there getting my tires changed and they were great! They went above & beyond!
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March 2023 by Dave F.
It is a warehouse business once you're are done at checkout they will scan against as you exit
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December 2022 by Kelly E.
I made an appointment 10 days in advance to have 4 specific tires put on my car. When I arrived to check in, they said they only had a different brand, which when I looked, had terrible reviews. I asked what happened to the tires I reserved, and finally, after a lot of waiting and quiet conferences among themselves, they let me know they accidentally sold one of my tires so they only had 3 tires instead of 4. I missed my son's class party for this appointment, and didn't end up being able to get tires on my car anyway.
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September 2022 by Fletch C.
sam's club tire and battery is fast and efficient. i bought 5 hankook tires (special order just 3 days). a month later i got s flat (huge piece of metal. they replaced the tire in about 20 minutes. 5 star thank you to mason. very efficient. if anyone needs tires or batteries i highly recommend sam's club tire & battery.
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September 2022 by Isabel Herrera
Great service
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September 2022 by D Q.
Had to wait over a month to schedule tire rotation For my daughters car. Finally went to appointment and had to wait over an hour for the rotation to be done. My daughter had complained about a clunking noise in the front end of the car. Which we thought was a trim piece catching on the tire. But when the clunking noise got worse we took it to Jiffy Lube and they realize that the Lugnuts were loose. So when the Sams club technicians did the tire rotation they obviously couldn't count to four, the number of tires that they took off and put back on! They did not tighten up the Lugnuts on one of the tires, and could've caused my daughter to have an accident , be injured or possibly die. I mean, How hard is it to make sure that you tighten up the Lugnuts on four tires when that's your only job!
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September 2022 by Jerry V.
Had a tire that was loosing pressure. Two techicians were busy browsing phone when I went to pick the car up. The tech said he didnt find the leak. When i reached home the tire was loosing pressure again. I checked for leaks with soapy water and found the nail in the middle of the treads. Went back the next day and they said they couldnt fix it. Very frustrating
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August 2022 by Bailey O.
It was clean in this store. The employees were very helpful. Meat is dirt cheap at this store too!
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May 2022 by Henry O.
I'm trying to remove this review because it selected the wrong location and I'm attempting to correct it but it won't let me.
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January 2022 by Isabel Martinez
Great service
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August 2021 by Johnathan F.
First (and only) tire installation at Sam's Club: Garbage check-in (for an appointment), where employees make it clear they don't care about customer's experience or their own jobs. Shuffled around from employee to employee and register to register. After a completely convoluted check-in process in told it will be an hour wait. Ha! I've done these rodeos before at Costco, I know it will be an hour and a half at least. After buying some odds and ends, I complete shopping at about an hour and half. I ask the employee I checked- in with off my car is nearly done. He says they are almost done, so I proceed outside to wait. If I knew then what was about to go down I would have returned everything I just bought, who knows, I may still. My son and I go outside to wait, and see that the employees have absolutely no idea what they are doing. They are trying, and failing at installing the spare on another customer's car. After an obnoxious amount of time they figure out how to return the tire to its position under the car again. Good news, my car is next, or is it? Nope a douche canoe shows up and parks behind my car's bay. SUPRISE! these tire guys really love the vibe this guy gives off and now he's next! Nevermind that my car is now done and I had an appointment parking in front of the bay demands IMMEDIATE service. Needless to say I won't be back, I'll take my business to Costco, and remind myself next time that you are just Walmart afterall.
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July 2021 by Hugh W.
At 11:00 AM 7/5/21 in Bartlett, TN I waited for 20 minutes before I got to the front of the line with 2 people in line when I arrived. When I got to the counter I was asked if I had an appointment. When did this joint require appointments to buy tires? Needless to say I did an about face and got out of there. What a waste of time! Now if I just have to go to Sam's I know that I must make an appointment. I don't think that will happen in my lifetime.
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June 2021 by Leah N.
We ran into a curb and the tire could not be repaired so we put the spare donut tire on our car. When I went to Sam's they were fully booked until the 11th but the gentleman at the desk told me driving on the donut is not safe and to be in line at 8AM the next day and they would take me as a walk in. I was there at 7:50 and they took me right away, one of the gentlemen inspected the other tires and said one has a lot of meat on it and suggested we keep it as a backup. Two hours later I returned and saw the car was on the hoist and they were readying the car to receive the four new tires. It was so interesting to see how they did it, they put the tire on the wheel, spin it down, add air and the tech is checking the air compression from time to time with this other gadget and then it goes on another contraption that spins it. I asked one of the workers what he was doing and he said, "He is balancing your tire." I watched him do the same thing with all four tires and then they installed them, tightened the lug nuts, let the hoist down, tightened them again, got in the car using a checker to be sure that all four were properly inflated showed me the paperwork and what was covered and handed me the keys. I have never seen how tires are installed and was deeply impressed with the care and expertise, not to mention kindness at taking me as a walk in to keep us safe and not let us drive on the donut any longer than was absolutely necessary. I also noticed the camaraderie among the workers, how well they get along and overheard one of them compliment another saying "That's good work. That's what I'm talking about." I loved that. Their customer service is unsurpassed and I will never go anywhere else. In this day and age it is rare to see such excellence and attention to detail. Thank you Sam's Tire and Battery on Keeaumoku Street. You are indeed the best.
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May 2021 by Lucky Coffey
Professional!