September 2017 by Ernesto Ybarra
If it was possible, I would give this location a 1 star. The staff was great, however the equipment and the prices were just horrid. I was quoted on one price and then I was given another when I arrived at the unit. I looked at the prices online and I even spoke with a rep on the phone. I called the 800 # and was given yet the same quote as the day before, but when I went to the location where the truck was located the staff there gave me ANOTHER price. It was such a hassle. I explained what the rep told me and the deal I had gotten along with a confirmation number and the van. I was also told that the van I had reserved was not available for use the day I was told. Not wanting to get mad, I simply told the staff that I was just going somewhere else and that's when out of no where, the van was ready and cleaned. The staff was very eager to help me once I had mentioned I would just go else where. While I was filing the paper work, the staff told me that I would need to fill up the gas tank after the use of the van. I called the 800 # to make sure, being ripped off makes you do this. I asked the staff at the office as to why, and all I got was "Because that's the protocol." I then showed the staff that the van was on 1/2 and that they were lying. Anyways, after arguing for about 1Hr, I was able to get the van I needed and was able to do my moving. I spoke another rep about the incident was told Sorry. Not really worth arguing with staff or the company.
