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December 2023 by Anthony Sager
Just curious, how am I supposed to call to check an application? I passed my assessment with flying colors just curious on how do I call to follow up on my application other, than that great service
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October 2023 by Jeffery Figueroa
Great place and very helpful. I love to go here when I have a problem.
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September 2023 by AHACKER07
Too expensive. Coverage areas very limited!
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July 2023 by M W
If you have Verizon in the valley, then you already know the service is terrible. It’s a shame that the customer service here has to be also. Employees are solely interested in getting their commission and nothing else. Nearly every experience here has been a negative one. Employees are rude, incompetent, and will tell you pretty much anything to get you to buy terrible products so they can get their cut. Only had Verizon in the first place because I moved here from out of state where they have more than one tower. Don’t bother with the service or this awful location.
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May 2023 by Kenton Wendorf
Always great service.
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May 2023 by Maria Peralez
Great customer service, THANKS!
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April 2023 by rudy nevarez
excellent service, parking lot is big and store has lots of techs so waiting isn't that much.
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April 2023 by Gene Kulzick
Our upgrade was a huge problem due to a system glitch. As a result we spent several hours at the Verizon store in Harlingen TX. During that time our rep (Juan) tried every conceivable path to make our upgrade to new iPhones and an iPad work. The system glitch occurred in the middle of the process so our account froze. Juan sought help from other associates and was patient with corporate tech support (more than I would be) and eventually got all devices upgraded and on a new plan. While we were there (again it unfortunately took several hours) we witnessed the other staff (particularly Jesse) work with numerous customers. He was extremely friendly and patient with customers who had a wide variety of issues including quite a few who came in struggling with basic phone operations and app specific questions. I hope to not have to return with issues or an upgrade anytime soon but if I did I wouldn’t hesitate to return to this store. Thank you Juan and Jesse!
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February 2023 by Dave Stevens
Brando is the best! He worked with me and helped me argue with Verizon customer service- got me a refund! I've been to this store before and all the employees seem great - they definitely go above and beyond. This place is why I have not already found a new cell service provider.
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January 2023 by Melanie Aguilar
Jesse was Very Helpful, made sure I was taken care of, even when I was waiting a long time he updated me on everything, and tried his best to help, Good Store ?
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May 2022 by Robin Beran
Guy was helpful but company could be more clear in their ads. Program they're hyping has a lot of limitations.
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March 2022 by Lacy small
Always good servers from the very best people who know how to listen to what your asking ,
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February 2022 by joanne hansen
The tower was out and when told they tried to remotely get it to work. Did not listen to customer
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January 2022 by Romeo De Luna
Service was excellent!! They even helped us out on finding a place to eat in Harlingen.
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October 2021 by Keta Puente
Stephanie went above and beyond!!!
