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February 2024 by Cloe Rios
Was trying to run in to take my toddler in the to restroom (in the middle of potty training). They informed me I had to purchase something for my toddler to use the bathroom. I said fine but can you let us in so she doesn’t pee on herself. They eventually let me in, but after they were pushing for me to wait in line and order something. For a locked bathroom it was filthy dirty and probably hadn’t been clean in weeks. The owner was super rude. But 5$ for a kids ice cream is also stupid.Their excuse is that DoorDash drivers tore up their bathroom.
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January 2024 by Lerijie Caoile
This is the biggest, cleanest, and best customer service location I have ever been to. On top of all of this, I never heard of a location that has over 48 flavors versus the traditional 31/32. Also, they have the football games going while I enjoy my dessert. Best part, they are open later than any baskin robbins in town. This store is open till 11pm and 12am weekends! Get my fix anytime. Definitely coming back to this location. If they don't have the flavor, no other store in town will!
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December 2023 by Cynthia O.
Love the local, friendly service here! Everything is always so fabulous and delicious! I'll always support this location!
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October 2023 by Susan T.
This location is charging $2 more for a double scoop. $8.66 here for a double scoop cone. The Culebra location I $6.56.
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October 2023 by scope1248
Rude customer service! Ice cream did taste right. Won't be going back!
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July 2023 by Gilda Lopez
Two kids cups cost me $15 dollars.
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June 2023 by Betty Fuentes
Strawberry cheesecake is always good!
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May 2023 by Mangoroni
This is near our house and we have always purchased birthday cakes for our special occasions from this location. My 6 yr old child got a one scoop cone which fell on the floor out of the cone as it was handed to him. I asked if we could get another scoop in the same cone and he would only do so, charging me again. My child was in tears so I paid for 2 cones but will neve return. For $1 or whatever the cost is for one scoop of ice cream to B-R, future $35-40 cakes will not be purchased.
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May 2023 by Jason Piontek
Got 2, two scoop sundaes with hot fudge, one had barely any ice cream or hot fudge, the other had ice cream, but almost no fudge. $15 for trash, sad thing is, we have tried all BR on west side and they all do the same thing. I'm sure I'm just another lost customer they could care less about.
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April 2023 by eyesofneverland
NEVER ORDER CAKES FROM THIS LOCATION. I had the absolute worst customer experience here. The cake maker was so rude and unprofessional, I will never give this company another dollar. I called to get pricing on cake options. I told the cake maker I would prefer the cheaper option, and I guess she was in a rush because she said “okay” and then hung up on me. I thought maybe it was an accident? So I called back and politely gave her my order. An hour later, I get charged $45 on my card. I called back to find out why since this was not what we discussed earlier. The cake maker started to argue with me! I understood there was some miscommunication, but this lady was telling me I ordered wrong. Who gas lights a complete stranger? There was no apology or ANY acknowledgment that maybe there was a mistake. Long story short, she was trying to charge me for a toy on the cake that I never wanted nor did I ask for. So they gave me a partial refund. The overall experience to get the order corrected and then being blamed for their mistake just blows my mind. I work in Customer service. I know how important it is to be polite to the ppl serving you. I make an effort to be polite to people I don’t know. I’m not sure what was going on with her that day, but I hope she finds a job that better suits her attitude.
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April 2023 by misato
Ice cream after ramen is the best!
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April 2023 by mi
Ice cream after ramen is the best!
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April 2023 by Lauro Padilla
Bought and ice cream with more jelly than ice cream on it.Requested an exchange or money back.Didn't get neither.They kept my 5 bucks and "ice cream" when i said i could not eat it.I guess they would rather lose a 20-year loyal customer over 5 bucks.I'm taking my money somewhere else.No manager on site and when called no answer from Mike
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April 2023 by Gregory Robison
The only BK in town that carries all available flavors.
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February 2023 by Tom T.
Go to the Culebra BR location. This location was $1 more for a two scoop sundae and the scoops were small!