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April 2024 by SERAPION CASTANEDA
Increased dues within six months one year later and paying nearly $200 for a small unit.Issue: I cleaned the storage and filed my cancellation through their mobile application and they still sent me a hostile email trying to collect for the month of April, threatening to report me to collections within 10 days if I did not pay.Called and left messages repeatedly to the property manager with absolutely no follow up to my voicemails. Do yourself a favor and do not rent a storage from these guys. Horrible experience.BBB has been notified.
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March 2024 by Dwayne M.
I REALLY wish I was not writing this review. I have used this facility for close to a year and the other facility they own on Fredericksburg before, as well. However, for about a month now, I have been regularly having to call about a RAT in my unit and the property. I have so far, received one call back in response to my 3 or 4 messages. Unfortunately, no info was giving to me handling of the rat. Every time I go to my unit, I see fresh droppings, more gnawing, and where he literally is MOVING items in my unit that I place in a blocking attempt, to get back in to the plastic bin that he has gotten cozy with. I went so far as taking my lock off of the until completely and only using a lock which they have the combo to, so that they can enter and do control as needed. I do not know what is with the owners. While I mentioned they have at least two properties, they have always been at least responsive. Now, the bathroom hasn't had paper towels or toilet paper in more than a month. PLEASE GET RID OF THE RAT IN MY UNIT!!!!!
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October 2023 by Juan M Martinez
Plenty of room for my stuff and clean too. There is also plenty of security cameras on the property so I feel very comfortable having my stuff there.
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September 2023 by Rafael Mireles
Renting a unit shouldn't be this hard! The online site allows you book the reservation, but won't let you pay, it's stuck. I went to the site today to hopefully get help, and im talking to reps over on the electronic kiosk, apparently my reservation is lost or no longer available, and the rates went up $30, 2 of the 3 reps tried to fix it, but even they could not fix it and get me a unit, they would then proceed to say, let me get you some help and disconnect the line, one of the reps solution was to send an email out and couldn't guarantee my previous rate, it shouldn't be this difficult, only thing that worked was the cancel button, so I did, what a waste of 2 hours.
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August 2023 by Brittany Gonzales
While Mary Ann was extremely helpful and informative, she was the only positive thing about this location. I had only had my furniture stored here for a month when I returned to my unit to find termites on my shelves and patio furniture. Don’t rent here if you value you’re things.
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August 2023 by Kevin
Repeat customer from years ago when I relocated to Helotes. Need a unit while the garage undergoes a remodel. Went in without an appointment and met Mary Ann. She showed me around and found the perfect sized unit. Mary Ann guided me through the rental agreement and Public Storage App setup. Mary Ann is personable, gregarious, and thorough. I highly recommend Public Storage in Helotes for your storage needs.
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June 2023 by Josh Doty
This is a terrific storage facility, run with aplomb by Maryann. If you're looking for a safe, convenient place to store your possessions, this is the place.
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June 2023 by Katie Meersman
We needed a storage solution quickly, and Public Storage worked out wonderfully for us. In particular, Mary Ann was excellent at helping us get situated and showing us around, and she was very communicative throughout. The customer service she provides is fantastic!
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June 2023 by Ramona Cole
Mary Ann was one of the most helpful people that we have met during our move to our new home. She made the process easy and had the best attitude. The units are clean and affordable. You want regret your decision to use public storage in Helotes Texas.
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June 2023 by MARY ALICE
Mary Ann is such a compassionate and giving person, so happy for her help
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June 2023 by Melinda Ortiz
Mary Ann has always given me great customer service,she is really hard worker.
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June 2023 by Tracey J.
Needed a quick rental space. From the gentleman on the phone giving me options of sizes and prices, to Mary Ann who called me the following morning. Great experience, professional, and most of all friendly.
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May 2023 by MA’S RANCH AND RESCUE
Not very thrilled as I’ve tried to get in contact with the property manager for weeks now. And have had no contact for months. Mary Ann was wonderful in helping us last year and now it’s impossible to speak to anyone about a important matter.
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April 2023 by Tina Ornelas
I rented another storage at public storage HELOTES..I have had several units here because Mary Ann always gives me great customer service !
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March 2023 by Alma Delgadillo
Mary Ann was very helpful with our struggle finding a good storage unit for us. Very patient and informative. 6 stars
