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August 2025 by Max S
This place sucks, the manager/owner is an absolute tool. We brought in an Amazon return with the top of the box slightly open. The poor kid dreadfully let us know that he has to charge us to tape the box, but could waive it this one time. Then this gremlin runs over to us, berates the employee for waiving the fee, and then give us bs about how “inconvenient” it is for them to use extra tape and then acts like he’s giving us the biggest money saving tip ever by telling us to tape the box before we return. Like come on I get if we brought an item with no packaging, but you’re going to fee us for taping something? The UPS on Babcock is waaaay better, way friendlier and they seem to treat their employees better. So here’s my tip bud, if you’re worried about the overhead on taping returns for potential customers, it’s time to close up shop, champ!
lol seems the other reviews on spot on about a “taping fee”. 😂
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July 2025 by monica morales
Your staff is fast at printing and laminating several copies I need. They're friendly and patient with me when I didn't understand different file types. They advised me on how to get better quality prints by saving to PDF and they even made adjustments to my prints to help make them better
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July 2025 by Robyn Kailiponi
I had an item to return to Amazon. This location was not very busy, and I was helped right away. Service was quick and easy.
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May 2025 by Nick Torres
Took an Amazon return to this location for a free return, only to be told it was too big and I needed to buy tape to tape it up. We're talking maybe 3 ft total over two strips of tape. But I wasn't going to lug around a heavy box, so I had to buy their marked up tape in store.
What a rip off. Everyone's in it to make a dollar.
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May 2025 by roy grohman
Employees
Always happy and helpful especially Virginia
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April 2025 by Janine Primomo
Always enjoy going to this UPS store. Service is fast and friendly. Glad there’s no music c playing like other businesses
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February 2025 by Grace Pena
end of day and needed to return a Verizon box, and Jim aka Owner so he says, was getting his totals for the day, he was already un-pleasant, let him know I was returning Verizon wifi box, the took it out of the box for serial # - looked it up in the system and couldn't find anything and wanted the order #, let him know I didn't have an e mail from Verizon and he started to yell at me and said he couldn't help, let him know he didn't need to yell at me and I would go get my phone to double check e mails..I turned to look at him and his co worked with a bandana on his head and round glasses and they were laughing that I was going to check for e mail on phone I had left in car, when I went back in I was upset they were laughing at me and that he raised his voice he said he had a camera and was taping everything so I said hi to camera and said my name, he continued to raise his voice and let him know I did not want to work with him and he laughed again..If this so called Owner of a UPS store that I frequently visit then he is the Joke, how rude and disrespectful of him and his employee with the bandana on his head....I dealt with Angela and he aka Jim the owner kept talking over Angela. in the end I left with no help but understood what I need to get done and that was to write how HORRIBLE he is as an OWNER (so he says) and disrepectful he and the bandana on the head guy are...UPS, I have always held you with high respect ..but this AKA OWNER needs to go to a Manners Class... please do check the Video and see how this AKA Owner Jim is and set him straight!! Customers always are #1 - Owner Jim is rated way below the zero stars!!
Worst Experience at a UPS STORE EVER!!!!
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February 2025 by Michael Shackelford
Went to the Bandera and 1604 Helotes location. They were super nice and helpful. Had to print things and browse the internet to get a file. Place was clean, had great music in the background and staff was super helpful.
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February 2025 by Priscilla Cruz
Ive mailed many many many packages over the last year. The USPS , fedex, Ups store and culebra have never ever said they need to open my package to confirm the weight. Wth. This one employee long hair skinny guy and dirty nails proceeds to open my box and the package inside it . To get the weight of the item inside without the package and box he said. Wth . It was not even My mail but I was mailing someones package to them, that came to my house. I had to let the person know that I didnt open their package, rather the guy at that store did. As I do not like to tamper with someone else’s mail. The guy was beyond nosy and proceeded to tell me he pushed his airpod into his ear so hard , that was bad. I just stared like..: Okay wth does that have to do with me. Very unprofessional staff at this location. We will he reporting this as He should
Have not opened the package without the person who’s name it was mailed to did not give consent. I also did not give consent.
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February 2025 by John Thornton
Came in with Avery labels I did online. Of course I mess up the bleeds, but EZ sat down, fixed my mistakes, made the printout even better, and this is why I come here - to save me a LOT of frustration! Thank you!
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January 2025 by Gina H
Busy like all UPS stores.
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January 2025 by Charlene Rios
The staff goes above and beyond.
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November 2024 by SA SA
Worst customer service ever
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November 2024 by Marsha Dowell
I was welcomed when I walked in the door. Virginia assisted me. At home I had unknowingly hit the wrong key on my computer for my return, which was saying I had to pack it myself. Virginia graciously took care of me, packing it herself, visiting with me as she did so, which made me comfortable instead of embarrassed. Thank you, Virginia at UPS!
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September 2024 by Chris Wilder
Dropped a package off here for delivery, was told I needed a bigger box so I gladly purchased one. The kid took the boxes to the back to transfer items and tape it closed I guess. And one of the items never made it to the new box and was thrown out apparently.
So now having to rebuy these expensive hardware kits from Italy to replace it. If only he was a bit more patient and aware this could have been avoided.
