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March 2024 by Gabzilla
I sell things online and whenever i drop them off into the box versus having them picked up they never update shipping times and shows usps is awaiting item it’s basically considered lost even when i have shipped multiple at the same time and the others are fine this has happened multiple times
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March 2024 by Hope Prevails
#safe #clean #professionalstaff
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February 2024 by Reni Westbrook
So courteous!!
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February 2024 by Mantangi
Tampered MailOver the past three years, we've consistently experienced issues with tampered mail, especially when checks, credit cards, or valuable items are involved. The latest incident involved a parcel with a ripped corner, mirroring previous occurrences with envelopes containing checks or cards. Given that some of our clients prefer sending payments via checks directly to our address, it's becoming a significant concern. Exploring options to enhance mail security from mail couriers seems necessary to ensure the reliable and secure delivery of our important items.
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January 2024 by Rachel Jackson
I've been a resident of Helotes for years. I miss the old staff from this post office. I went on a Saturday to get a refund on a delayed package with a guaranteed return. While I explained I didn't need the full refund, I was fine with the partial, but I guess their system does not work like that. The post master was super helpful but the black lady working the desk was rude and condescending. She gave me a money order instead of cash or credit to my card. Since I never used a money order before, she commented that I should return Sunday to cash it in. Obviously, very unhelpful. Gone are the days where this small town's kindness exists.
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December 2023 by Macy Drew
Clean, friendly and efficient staff. So much better than most I’ve been to!
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October 2023 by Cian B
Great, quick service. Helped me with all the questions I had at a cheap price. I'll be back!
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August 2023 by A AARG
The employees are always friendly and courteous. In all my years coming I've never had a bad experience with the staff here so I thought it was time I posted something to acknowledge their customer experience. Thanks!
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July 2023 by Nathan Cook
The office inside is fine, it's the parking outside. It needs to be made into a one way in, one way out lot, with angled spots. Every time I've gone there, I get trapped in a spot because people don't know how to navigate a small parking lot and common courtesy is long gone.
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July 2023 by Rose J
I went online and filled out a USPS Delivery Instructions service request for two packages I was expecting. I specified that I wanted these packages brought to my front door. I waited and kept an eye out on the day of the specified delivery, to make sure I didn't miss the carrier. Nope, he drove right on by my house and proceeded to put the packages in my mailbox. To add insult to injury, I later received a confirmation email stating that the packages were delivered to my specified location, my front door. An obvious lie!
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May 2023 by Elizabeth Toth
Exceptional customer service although mail handling if one has a small box is challenging they have been putting mail in larger box lately if it doesn't fit in the box which is very much appreciated!
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April 2023 by Oui C'est Moi ValE
Incredibly fast service with cheerful employees! There's a stand in the entry which sells gift cards - a very nice convenient gift!
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April 2023 by E G
Horrible service the contract delivery persons continually deliver mail to the wrong address are not at all. Met with deaf ears after going 3 times to complain. No help at all.
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April 2023 by Phil Moreno
The staff at this location is friendly and quick, and efficient. Always enjoy my visits.
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March 2023 by Min Macahis (Min)
I have never used the services here but I came here after a horrible day and sat on the bench outside of the post office while crying. The workers were very kind to me. One asked me if I was okay and needed help, and another worker gave me a big hug (with permission obviously), which I desperately needed and greatly appreciated. They did not know that I was heavily suicidal after getting misgendered all day and deadnamed by my boss at work, but their kind actions helped remind me that despite everything, there are still good people in the world and that not everybody is out to get you, even if some people are. To whoever runs this post office, I hope you are paying your workers fairly. Thank you.
