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October 2023 by Gay Allen
Branch Mgr Mariana Escobedo and teller Jennifer Bazaldua were helpful, efficient, courteous, and gracious, which made my shopping experience today one of the easy ones. Thanks Ladies
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September 2023 by Shea Vestal
Great products and customer service!
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August 2023 by Anna Nitson
Kay Bills helped me with some transaction issues quickly and professionally. Love her!
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July 2023 by Lee SCOGGINS
I have great experiences always when stopping into the downtown branch of Vera in Henderson
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May 2023 by Chloe Pressley
DO NOT USE THIS BANK THEY TOOK ALL THE MONEY OUT OF MY ACCOUNT AND WONT ANSWER MY CALL DO NOT USE
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February 2023 by Ketan Patel
Customer service is very bad and I think they support there customer doing fraud
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July 2022 by Ana Soto
Last thing I got financed was my house back in 2007. Tried to get a personal loan to put a new roof. They denied me. It was an act of congress they wanted proof of every little income i made. Went down the road and they where able to help me with no act of congress. They approved me for a loan for 3 years paid it in 1 year. Will not use Vera bank for any of my further loans.
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April 2022 by Janis Brown
I moved my account after it became VeraBank. The new employees are awfully rude and not friendly at all. There used to be cookies in the lobby and everyone was friendly and knew you when you came in. Now, the people barely speak and dont really know what they are doing. Go find the old admins from Citizens National Bank so they can guide verabank on how to serve its community.
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August 2021 by Melvin Martin
It’s a bank that’s in multiple areas but the only good thing but the bank is always down can never use the app and when you call you’re on hold for 45 minutes
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July 2021 by James Allen
Terrible customer service . Definitely do NOT recommend.
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January 2021 by Misti Wortham, Realtor
Vera States they provide 24/7 service yet today 4/19/20 their 24 hour number is closed and unavailable. ?. We had to embarrassingly walk away from our items in Walmart because my card wouldn’t work!! I get the protection but I should be able to make a call or get an email verifying or something!! Very upset and embarrassed, had to go home empty handed.
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October 2020 by Karen Mitchell
Verabank emailed me about an unusual activity on my account. I didn't authorize and they immediately took care of it for me.So helpful and friendly!!!
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June 2020 by lacetta johnson
I had a HORRIBLE experience at this bank regarding trying too apply for a second loan on my home. I had too search and initially call the Mortgage loans officer.(Also back in Dec., 2019 I was going too take out a CD and put it up for collateral I was told not to do so because they couldn't make any money off this loan.
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April 2020 by Misti Wortham
Vera States they provide 24/7 service yet today 4/19/20 their 24 hour number is closed and unavailable. ?. We had to embarrassingly walk away from our items in Walmart because my card wouldn’t work!! I get the protection but I should be able to make a call or get an email verifying or something!! Very upset and embarrassed, had to go home empty handed.
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April 2020 by Katen Mitchell
Verabank emailed me about an unusual activity on my account. I didn't authorize and they immediately took care of it for me. So helpful and friendly!!!
