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February 2024 by nelly ramirez
been a customer for years. this month i went in and the customer service is so bad the new people do not know anything about phones . asked them how long the guy was there for and said about 5 months and still took so long just to give me a new phone with new number Don’t know what happened to the old group of girls but they knew what they were doing
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January 2024 by Lucy Uribe
Great customer service appreciate everything y’all did for me
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September 2022 by Judy Easley
Sorry workers Henderson slow don't know what they doing been in store twice this week
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February 2022 by Jodi Miller
Need better customer service
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November 2021 by MichelleH Smith
I have had no help what so ever from this company to obtain new phones from the insurance i pay for the 3 lines i purchased in july and had 2 phones lost/stolen. Im charged every month 134 and now im being told that there is no corporate number to speak to anyone and that i dont have insurance on any of my lines. Yet i have proof of my account and the amounts charged each month. They refuse to assit me in obtaining any new phones ect. Buyer beware they do not care if your phone is hacked and they do not issue refunds. They are money hungry and not at all customer friendly. Scarlett is the last lady i spoke with who was very rude and uncaring
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August 2021 by Norman Sherman
Hate my phone for the price they charged me and couldn't return it for another one for two months so they could charge me another fee for another phone
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August 2021 by Tim Whitaker
Cricket should fix my phone yesterday
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March 2021 by Ali Renaud
Ok place
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March 2021 by lena rodriguez
i went into cricket recently only to find out that my favorite worker does not work there anymore. I don’t remember her name but she use to wear glasses and i sure do miss her.
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December 2020 by Mopar Tonya
On June 12th, we received a disturbing call my brother and his wife died in an accident. As much as it hurt, we have to push through. My father is the guardian of my niece and nephew and needed to pay on their cricket account. Unfortunately, the phones are in my brothers name. My father asked the young lady at the desk, is there anything he could do? The young lady was very rude, inconsiderate and totally disrespectful. My father is an older guy, and has the old traditions. He doesn't know anything about technology.She again, wouldn't help my father and pointed him out the door. My father would of gladly showed the death certificate. My father was very hurt and didn't understand. I, with hope contacted customer service by phone and the lovely rep helped solved our issue. I am disgusted and hurt by the actions of the Cricket Store in Henderson, Tx on highway 79. I'm not sure why she was so rude on July 3, 2020, but I hope information reaches someone and won't be treated the same.
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November 2020 by Jamie Harris
Very very disappointed in this service I went in to pay my bill after telling the lady that I paid half of my bill with my card and I wanted to pay the other half with cash she proceeded to tell me my total I paid just to get my service turned off the next day because she told me the wrong total and then I ended up having to pay 44 more dollars to get our phones turned back on I even asked the lady are you sure that's right and she said yes. I wouldn't even give one star I'm ashamed even have this service
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October 2020 by Rodolfo Velaskez
very nice girls and clean store they helped me with getting my email password and my contacts and photos the manager was very sweet and helpful
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July 2020 by LaTonya Patton
On June 12th, we received a disturbing call my brother and his wife died in an accident. As much as it hurt, we have to push through. My father is the guardian of my niece and nephew and needed to pay on their cricket account. Unfortunately, the phones are in my brothers name. My father asked the young lady at the desk, is there anything he could do? The young lady was very rude, inconsiderate and totally disrespectful. My father is an older guy, and has the old traditions. He doesn't know anything about technology.She again, wouldn't help my father and pointed him out the door. My father would of gladly showed the death certificate. My father was very hurt and didn't understand. I, with hope contacted customer service by phone and the lovely rep helped solved our issue. I am disgusted and hurt by the actions of the Cricket Store in Henderson, Tx on highway 79. I'm not sure why she was so rude on July 3, 2020, but I hope information reaches someone and won't be treated the same.
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April 2019 by Robert Green
Signal sucks
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March 2019 by Theresa Slowik
Best phone company around â¤ðŸ’🌸💎ðŸ‘💯📱📞
