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September 2023 by J C
Paid $11k for a ZX2. Bad motor mounts, Evap leaks, fuel system is shot, and tires have dry rot less than six months after purchase. The battery terminal was broken and it was literally screwed into (yes, they literally DRILLED INTO THE BATTERY TERMINAL) a Walmart battery. You’d think paying $4k over market value they would at least put new tires on it but I guess not. I would avoid Gabriel Jordan and instead look into purchasing from a private seller that does not engage in such underhanded practices like clearing out ODB2 codes for evap leaks to get it onto the sales floor.
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August 2023 by Destiny Jane
We had a great experience! Austin was the best! Great customer service and knowledge! We came in with some pretty hard to meet requests , and he got us in a brand 2024 with most of our needs met! The process was fairly quick and easy!
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July 2023 by Bumble Bee
This will be my third time bringing my car for an oil change! The two times I didn’t feel comfortable for the Same guy handling my car meaning working on it! There is always something else to go wrong with my car so it in for one thing but then comes out to be something else wrong to have my car in the shop! Now my tire service indicator don’t work when it was working for two tires show. Now none of them work
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July 2023 by Rebecca Jones
I have purchased two vehicles from you. Both used. First one 2018 EqunioxStraight Line winds knocked down trees into my house and my car. I put 7k down on the one and we’ll as purchased the extended warranty. Just made my first car payment and it was totaled.I went back after deciding to buy again from you.I make my first car payment today. My AC doesn’t work and it is over heating now. I brought it in and was told that it will be about 2k to fix everything.I tried to return it and of course was met with nothing but dismissive comments and behavior.I was propositioned by one of your employees before he was fired within the first 5 minutes of sitting in your business.
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June 2023 by Mary Holman
All of the people here at Gabriel Jordan are awesome!!! They found just the right red truck for me. And just today while they were putting on my L plates, I found out how truly wonderful they really are--- my little Yorkie slipped his leash and went on a grand adventure. They all came out to help catch Bazinga. So great car people and great dog wranglers !!! Thank you so much!!!
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June 2023 by Jessica
All I’ve had are amazing experiences with Gabriel Jordan Chevy in Henderson (which is very atypical in the car industry). From service to sales, they are the best. Brandon, the sales manager is great. If you want a car AND a person you can count on, call Austin.
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June 2023 by Diane Langdon
Best dealership & Staff in all of East Texas. Took my suburban in and it was fixed quickly & professionally. I highly recommended ? Shannon in service department is outstanding ? ?
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June 2023 by Jenifer Johnson
Everyone was super nice and took great care of us and didn't rush us out even though we were there past closing time and we walked away with a great vehicle.
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June 2023 by Gregory Wallace
Technician did everything possible he could to fix my infotainment center in the 2023 truck. Unfortunately I was unable to do that but he didn’t give it everything that he had to try to fix it. I really appreciate it.
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June 2023 by Brittany P
I figured I would actually leave a review to make accusations true. The customer service has been more than horrible. After purchasing a vehicle it went through a horrible hail storm not the dealerships fault at all but drove the car for a week after and it completely stopped working wouldnt turn on or anything had to be towed from my work. It gets to the dealership and I was told oh weve never seen this before we had to call and get updates. Had to basically beg for a loaner I was given one until I went above the dealership and contacted GM. Once you keep getting the run around of course youre going to go higher and try to get answers. After GM was involved ******* called my husband yelling I told you Gm wasnt going to cover this and wanted the loaner back. Went back and forth with wanting the loaner back. Had my car for a month and the story changed a few times to we have never seen this to we have tons of cars its a nearby lighting strike from the hail storm. Our insurance got involved and its a total loss again I know things happen but the customer service here is the absolute worst I have ever encountered. ******* called my husband to see what it would take to remove his ****** review. He talked to my husband like he was stupid. when we tried to set up the on star the day we got the car they said the software had been replaced so they couldnt find the vehicle. When we brought that to ******** attention he said ha its probably because you were close to the metal building. Explain it still Being an issue when we got home and it took on on star days to figure it out and told us the software had been completely replaced which was never mentioned when we bought the vehicle. After I bought my car many people in town told me they would NEVER buy from this dealership and I now see why. Had the customer service been different and the dealership not talked to us like everything was our fault and belittled us maybe I would have a different view.
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March 2023 by Samuel English
The process was quick and painless and the dealership helped me to save a lot on my monthly payment so I’m very happy!
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January 2023 by Sonia Rubio
Had a great experience when we purchased our 2022 Tahoe. Paco and the rest of the team made the whole process easy. Definitely recommend!
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January 2023 by Raul Rios
Very poor management. Wanted my trade in for free and didn't even come down not one dollar on their price. Then when speaking to the sales manager he stated that I was the one looking out of my area not him. Really!!! When you advertise online people from out of town sew what you have. So don't come at me with that kind of talk. They won't ever get mine or families business.
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January 2023 by Tracey Borden
Paco was not pushy, he seemed to be very personable and real. Not fake and salesman like! He was upfront and made us laugh a couple of times! He was a real genuine guy!
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December 2022 by Tiffany Propes
Went in for my first oil change. Everyone was very nice, helpful. Very clean facility.