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February 2024 by Patty Adams
Great customer service! Got online, found what we wanted, ordered & paid at 2pm yesterday. Mdse arrived at my home in Jacksonville before 8:30am this morning! Wonderful and so easy! Thank you!
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February 2024 by Sheila D.
Refusal to accept damaged water heater that was purchased at another Lowes store & charged $30 more for exact same product! very poor management decisions!
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February 2024 by D Nix
They have very little human interaction. In fact, all registers are self check out, with a very disinterested person overlooking your transactions.
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February 2024 by Sharon Norfleet
My "go to" for any home projects.
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February 2024 by Jose Pérez
It's a good place I recommend it I really like shopping here
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February 2024 by johnny
One Lowes is just as good as the next, but it's the employees that makes the difference and the Henderson Lowes has some of the nicest people around, very helpful employees.
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February 2024 by Vida
Only self checkout open and backed up on a Saturday afternoon. Employee at self checkout extremely rude and refused to divulge her name. Worst Lowe’s I have ever been in.
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February 2024 by Marco Rodriguez
Very helpful staff and was able to find what i needed
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February 2024 by Melissa
Employees are very rude, you ask for help and they ignore you and keep walking. They spend more time on their phones and earbuds in, instead of actually working and helping customers. Will go out of town from now on to a different home improvement store.
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February 2024 by Miriam Raack
The paint department was very quick, has a great selection of valspar and Sherwin Williams paints and the people who helped us with our paints were so kind, helpful, and quick.
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January 2024 by Justin
Great place
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November 2023 by Riko Texas
When I went there the store was huge. I found what i needed however the employees were not that friendly. I needed to find an item and I asked two employees, they just didn't even know where to find on their little touch screen device, ok... So i had to find it myself. Other than that, the store was clean, but certainly it was very difficult to find what I needed. They need to come up with something like a map on the cellphone to tell you where the stuff you need is located at.
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November 2023 by Javonnie Beall
Race plays a part in self check out. I started checking out and used my gift card. Then realized I left my debit card in my car. While walking out a white woman walked out the door and the alarm went off and the employee that was an older lady with long grey hair who was standing there just turned it off no question asked. I went to my car and when I got back she was rescanning my items trying to check if I scanned them all.
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November 2023 by Joannie H.
On April 14, 2023 I decided I needed windows in my house so I checked with Lowes. Andy came out to give me a quote on putting in new windows. He said it takes six weeks which I thought. Oh my goodness that's a long time, well here we are seven months later and Lowes still as of today has not completed putting in my windows. They came out on June 28 to install 11 windows two of them were large double windows that were measured wrong & two of them were damaged.Anthony said,on 28th of June that they would re-order these, the windows were not ordered,well that's when the nightmare started and it is been nothing but one fib after another. I've talk to so many different people at Lowe's, in Lindale, a manager named Foster, Tina, who called me not once, but two different times to come and pick up my windows , that my order was in, once in August and then again in October, it's very strange that the windows came in August and it took him till November to set up an appointment to install. Tina called me again to pick up my windows. You know this is just sad. It's like too many people with their hands in it, and nobody doing anything about it every time I called it was supposed to be on a recorded line but every time when I talk to somebody, I had to explain everything all over again! I wish there was a way to look at my account to see all the notes. I have a feeling that there isn't any. Gerald ,called to ramble on about escalating my case, which, if this is escalating, I hate to see what it is, if it isn't escalated. I do not suggest buying windows at Lowe's if I could go back in time I would've never bought windows from Lowe's which started out to be something so exciting and a plus for my house, has now turned into aggravation, frustration, and an eyesore, my house instead of window dressing turned into taking away from the appearance, my adorable little house looks nightmarish. No telling how much money I have lost in electricity alone with the way the windows were installed. I have tried to be patient, but it time to stand up and said enough is enough! Lowes didn't complete the installation and it was done in a way that I'm not proud of...you can feel air going around them. You can hear the wind whistling through them and it doesn't seem to bother anybody but me. Of course it only bothers me because nobody else at Lowe's cares about the customer, about the service that they give. They have tI've talked to several people at Lowes the store in Lindale to the Installation People and I'm getting nowhere fast. Supposedly they are going to come out on Tuesday November 7th in the afternoon to bring the windows that were ordered, oh!...and that's another thing they did call me to let me know my windows were in and I could come pick them up which was totally ridiculous. Why would I want to come pick them up? I can't install them I'm a little lady. I have never installed windows in my life! I think that's a lot of it that they're taking advantage of me that's one reason why I decided or actually my son suggested why don't you put something on Yelp maybe that will wake them up, that you're not just gonna play nice anymore. I have been way nicer than I should have been. I hate to do this, but Lowes you have pushed me to this!!!
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September 2023 by Joshua Duncan
Good place great, understanding, and helpful staff.It's one of the better locations I've been to.
