-
February 2024 by Jarrod Denison
Nice newer equipment to rent
-
August 2023 by Mary Eagles
There is no longer a U Haul place at this address. It is an automotive repair place now.
-
August 2023 by BC Collier
Great ease of use
-
November 2022 by Satiee Sears
They are only getting one star because of the refund I received but hold on there is more! I reserved the uhaul on Tuesday for Friday and Saturday. When I arrived to pick up the uhual the place was closed and they FORGOT to leave a key in the drop box. I was given a 50 refund for the inconvenience. Then I go back and try and get the uhual again because every representative I talked to changed my time and day to pick up they already rented out the uhual I reserved by now I'm livid. So we ended up getting the biggest uhaul I live in a small town KILGORE and my storage building is also in KILGORE. I paid upfront 165 for the uhual I get a email with a bill saying I used over 30 miles I originally paid for and used 84 miles and they wanted another 110 I blocked the charge with my bank and emailed them back with my concerns. I was given a refund of 50$ for my inconvenience and 60$ for retiring it in a timely manner and clean I even put the gas back as I was told now they want it all back saying I went over in miles which is impossible I'm am very upset with these guys and any charge they make will be disputed with my bank because they are making false claims. There is no way small town Kilgore Texas from Danville road to 259 by Johnny ozark is 84 miles I made one trip and put gas in it and back to the uhaul place that's also in Kilgore very dissatisfied at this point they will get nothing else from me
-
August 2021 by Sara Brunk
Very helpful staff. Uhaul was clean and ready to roll. Super easy rental process.
-
January 2021 by Heather Anson
Very nice and easy to rent
-
November 2019 by ronzilla thompson
Horrible customer service at every turn.
-
March 2019 by Mark Emmons
This place is horrible. The lady that runs this place is a racist. She refused service because my wife is black.. She even went as far as to calling us you people...we have it on video and we are going public. Would not recommend dealing with this place. #weallbleedred
-
August 2018 by April Kersey
They get one star for at least answering the phone. I reserved an auto transport trailer at about 2:30 in the afternoon. They took all my information, and told me to be there before 4:00. I arrived at 3:45, and the place was locked up, with no one there. They left us with no way to transport a car that was not really road worthy. My husband had no choice but to drive the car home, and it took him hours longer than it should have. Shame on them.
