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October 2023 by Shannon Mullins
Terrible terrible terrible2 thumbs way down!!!DO NOT use this company!Always get my husbands uniforms wrong. Come on guys, have to do a better job!!! 10 weeks of uniforms being incorrect!!!??????
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April 2023 by Larry Joiner
Quality clothes and good service. One problem, the slacks are small and the waist will shrink. Order a size up.
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November 2018 by Brent Blumenthal
Service issues, billing issues. Called to question bills, would never get a call back.
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August 2018 by James Free
do NOT use this company. every week they are short on my uniforms, yet still charge full price
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April 2018 by Macedo Towing
Unifirst Waco has had our business for several years and provide excellent customer service and products. Hector is Our routman he's professional, dependable, courteous. We highly recommend them.
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April 2018 by v r
I would not give any stars if i could post without one. Absolute worst vendor of any type that I have ever worked with. Our health lab coats are never returned with the same number as picked up the week before. We run short or completely out A LOT. The count they come up with weekly is always different from ours. Office staff is never able to get help without MULTIPLE phone calls and hounding them to solve issues for us. Routemen are always friendly, but if they can't count correctly we have a problem. All in all, it seems the WHOLE operation is shoddy with people who don't care. They don't press or steam tunnel our lab coats which results in rumpled uniforms for our staff. General manager does not get in any hurry to help us or to solve issues. He makes lots of promises, as does the receiptionists, but they are never followed through. We got "stuck" with UniFirst when our previous service ended their rental side of business. We have been trying to give them a chance for 8 months now and after multiple conversations each month and in-person meetings, nothing is getting better. Payments are constantly misapplied which results in late fees added to our invoices. Always takes multiple calls to get these fixed and late fees adjusted off account. In talking with other local businesses and getting quotes from other services, it seems the majority of the accounts that were sent to UniFirst from Zip have had the same problems. Save yourself trouble, get a quote from Aramark or just buy your uniforms and take them to your local cleaners or nearest Zip Cleaners.
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February 2018 by Kimberly Cannon
Steven is always smiling, nice and courteous. I truly appreciate the positive attitude he displays while taking care of our business needs!!! Awesome customer service!
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November 2017 by Jaime York
I believe the best customer service comes from individuals that invest their time and show genuine interest in their customers. Steven always has a great attitude and is prompt with our delivery. That is what great customer service is about! #Sunbright
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August 2017 by Marsha Turner
Hector comes by always with a smiling face and a happy greeting to everyone here at Goodyear, he is efficient and hardworking. We are very thankful to have him come and service our facility weekly. Would love some long sleeve shirts for Goodyear at some point !! Thanks for all your hard work.
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August 2017 by Melissa Poco Auto
Hector is our delivery serviceman; he has excellent customer service skills and is very timely. He makes sure we see any pertinent information and informs us of all schedule changes during the Christmas and holiday season. Wonderful!!!
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August 2017 by D Teague
Hector provides excellent customer service. He is friendly and always has a great attitude! We value his commitment and appreciate his hard work. -Volvo Mack Trucks of Waco
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February 2017 by David Fisher
Steven S. is our uniform man, he is punctual, does a great job and he is always pleasant. He provides great service and always fixes any problems we may have (which are few and far between) this is a great company and we love the service Steven provides!! I would recommend this company to any one!! Thank you for all your hard work!! From the staff at Fisherbilt Custom Haulers
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February 2017 by tina perez
Steve is very courteous and respectful. I know they are on a time limit, but he does not rush me or have that face of annoyance! He is always smiling and answers my questions to the best of his knowledge! It is getting harder to find good "customer service" ...but Steve reminds me that it DOES exist! Everyone here at SunBright enjoys him! Thanks for all you do Steve!
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February 2017 by Carolyn Wright
Holt Cat has used Unifirst for quite a few years. We have a great route person in Rafael. Very courteous and always has a smile. He is a hard worker and takes care of our techs uniforms. Carolyn Wright
