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January 2024 by Matt Morgan
This theater is trash. I always thought it looked nice from the outside. Finally went for the first time last week. The lobby is nice and concession prices seemed cheaper than competitors. The actual theater was terrible and the seats are 20 years old and do not recline. It was hard to get comfortable.
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December 2023 by Jomeca Hawkins
This was the worst experience of my life at a movie theater and the fact that it happened on Christmas Day made it terrifying. Me and my daughter went to see the color purple arrive at the theater around 4 PM. We went to the concession stand around 430. Ordered popcorn soda and mozzarella sticks, and was told that we had to wait On popcorn because the orders were back up. I gave the cashier a $50 bill in his hand, and he threw the change back to me on the counter. I also noticed after I placed my order that the same cashier and other cashiers were taking orders and giving other guest their popcorn. I walked over to the reception desk to talk to the manager. He told me that it was procedure to put the money on the counter after Covid. He also instructed one of the cashiers to give me a bag of popcorn. I still had to wait on mozzarella sticks after people who checked out after me, and received the same item, (mozzarella sticks) because I arrived early I also noticed that Theater two was cleaned out early where the color purple was playing but we still had to wait outside only being let in to take our seats Two minutes prior to the moving starting. It was a long line of people formed outside, waiting to be seated. I feel like this is discrimination. The facility was filthy and employees were standing around just talking. The manager and bartender were laughing about the matter at hand. It sad that its 2023,and people are still being treated different because of the color of their skin! AMC should be ashamed of this type of behavior! Please do not waste your time going to this place customer service is awful, and The facility is dirty!
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December 2023 by Jeff Nichols
Bar is closed. Just sat down, theater is not cleaned. There is popcorn in the seats. Trash on the floor, popcorn bins still in seats from last movie. One person helping check people in. Line for concessions way too long.
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November 2023 by N Munoz
Worse AMC theater ever! Chairs are super uncomfortable, customer service was awful, girl told us the wrong theater and since there is nothing that states what movie is at what theater we missed 25 minutes if our movie being in the wrong theater. There was not many people in theater. Popcorn tasted stale, as did our pretzel bites. Will never go back!
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September 2023 by chelsea swayzer
This place is not good. I am an AMC stubs member for years and have been to many AMCs. This one is one of the worst, if not the worst I’ve ever been to. Constantly out of items in concessions, including ICEEs which is the one thing i look forward to having in the movie. There was also only 1 person working concession stand and over 10 groups of guests in line. Most recently I went in August to see Oppenheimer. We waited in the IMAX theater 15-20 minutes after it was scheduled to start in a PITCH BLACK THEATER. this place needs a major intervention
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August 2023 by Larry W
Wow, theater 7 picture quality is awful. Can't believe the management doesn't address it. Saw Mission Impossible. Way too dark. Plus, an obvious vertical bar running top to bottom of the right side of the screen. It further darkened the picture. Not returning to theater 7. Not up to AMC theater chain quality.
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August 2023 by Kalyx McGee
The facility was nice and the staff they were nice especially for how busy it was, but it just wasn’t good quality for what we paid.We ordered pretzel bites, and waited 15 minutes for them for them not to be hot at all.The screen quality and theater quality wasn’t great, especially for it being IMAX it was very average.
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August 2023 by Damon Thornhill
Don't go to this theatre unless you want to watch movies where the projector is calibrated to 25% brightness. My wife and I could barely see the screen while watching Teenage Mutant Ninja Turtles Mutant Mayhem this afternoon. It's a real shame, because countless hours of work goes into creating animated films. The least the theatre can do is allow their paying customers to watch the film the way is was intended to be seen.
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August 2023 by Jea R
Seats are cozy. And it's a nice clean establishment... At least when I went on Friday afternoon! Kai was a very friendly and helpful ticket attendant. I'm not usually a movie theater patron, but made an exception for my husband's birthday. I'll have to make this trip more often.
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August 2023 by DFW Food Dude
The Highland Village 12 is my current favorite movie spot. Drink refills and large popcorn refill is a big plus, the areas are kept clean as possible, bathrooms are always clean, the staff are young but super nice and quick to help. Their food options are plentiful and above average in taste, the popcorn is spot on and very good. Can get packed at times which is good as I love the movies and want this location to succeed. I would like to see the pre-show advertisement to be kept to 20 min, as I've seen starting times almost 45 min later than posted. But the refills help pass the time... Also get the app and join stubs, it is worth the time..
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July 2023 by Lexi P.
We have been going to this amc for so long. But this last time was not the best. Went for the Barbie movie. And my family was very hot. The ac was not on. The popcorn was stale and the root beer was flat. Only one soda machine worked there was no ice. One machine exploded all over us trying to get the soda. The girl taking the tickets was the only helpful one. We will probably be trying out another theatre. The ac issues have been constant here. Do not go to this place in the summer.
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July 2023 by Anna A
Friendly employees but this theater is really dirty! The area to get your drinks, straws and lids is disgusting and full of grime and the condiment table needs to be wiped down. The restrooms are gross. For being in Highland Village and such a nice area I’m surprised at how dirty this theater was.
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June 2023 by Irving O.
It's an older theatre. Keep your expectations on level with that fact. Always have had good service,fast concessions, and new release films. Pretty much what I look for in a movie theatre. It is dated,particularly the bathrooms and seats. Great location.
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June 2023 by pk harmon
We were there today for my granddaughters 6th Birthday and the electric went off. I understand things happen but we had spent a fortune on movie snacks and it was all wasted. We did get money back for the movie but not the good. The food price is so outrageously priced and I was a treat for the kids. So disappointed they didn’t offer a gift card for next time.
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June 2023 by Anna A.
Friendly employees but this theater is really dirty! The area to get your drinks, straws and lids is disgusting and full of grime and the condiment table needs to be wiped down. The restrooms are gross. For being in Highland Village and such a nice area I’m surprised at how dirty this theater was.
