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March 2024 by Cindy Chapman
They can't get it right ever!! The manager is rude and incompetent. Potatoes were cold. I asked for 2 white meal dinners, only had one breast so I asked for liver dinner instead after already paying. Don't go to this establishment. Not sure if other locations are any better run. HV location has let me down 3 times now, no more!
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March 2024 by Nina Moriarty
This chicken express location has gone WAAAY downhill. The food is not nearly as good. I'm not a hater. I'm only writing this review so the current owners/managers can see and do a better job bc this chicken express sucks now. Every single thing on the menu is worse is taste and quality. Please god fix this chicken express bc I used to love going here.
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March 2024 by Byron Masters
This place is in close proximity to where I live so I have tried it three times. On the first try they had me pull forward and then forgot about my order. On the second try they got my order wrong in the drive-thru and I did not realize they put the wrong meal and pieces into my order. On the third try I was in the drive-thru and when it came time to order by pieces they said they did not have them and and it would be 15 minutes for more chicken to be ready. The business plan for this restaurant is that you can select the pieces that you want, if they select them for you then it is not in their business plan and you are not getting what you paid for. Again not sure why a restaurant that serves chicken does not have or frequently does not have chicken?
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March 2024 by Diana Millsap
Okra was cold & mash potatoes were cold.Last time I eat here.
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March 2024 by Gina Casstevens
Food is really good when you can get it. Once they run out of something they don’t fix more. By 5 Pm, it is often difficult to get what you want.
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March 2024 by Syd Wren
Ordered a full meal with extra sides. My food was cold; I politely asked for my food to be made fresh. Considering the price and how hard we work for our money… they took my food that had already been bitten from and threw it back in the fryer.. so the already cold food was now rock hard.. will not be
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February 2024 by Ryan Lassahn
The food is really good but the food takes long and one of the employees is very rude. We told her we ordered a tea and when she brought it to us she didn’t say an apology at all.
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February 2024 by CHERYL WYNN
This place should be closed down! Horrible service the order is always missing something. The staff could care less!!! I have given them several chances but I will not be going back. Not worth it!!!
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February 2024 by Stryker
So good no cap on baby for
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February 2024 by Percy williams
Great service. Each time I go there to place a family meal pick up order for later the crew has been very helpful and accomdating with assiting me with my order. This time it was Terry and I would like to say thanks. I will be back.
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February 2024 by Cynthia Gordy
We had to wait 30 minutes to get our order. Then it was wrong.
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February 2024 by hogn stew
Something is wrong with the staff mentally
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February 2024 by Lesa Moore
The larger guy with the red beard that took our order in the drive thru was extremely rude. when we ordered 18 rolls his comment was it might take a while. When we got to the window our order was reader and we said is this -8 rolls he said that’s what you ordered. I don’t think he likes his job!
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February 2024 by Dakota Brewer
The ‘’manager” told me I wasn’t allowed to order 7 meals for my family. He was the “nice” manager so he did it anyways because it’s a sale. but all the other managers would turn me down because I needed to order ahead. This was followed by an obvious disgruntled employee who didn’t want to make 7 #1’s. Awful customer service. So essentially if you have a family of more than I don’t know I guess 4 then don’t eat here because they will tell you how you were wrong for ordering a meal that feeds 7 and how you need to plan in advance. Sorry but business doesn’t work that way and I’m so sorry I made you all do extra work today. But don’t worry me & my family won’t come back. Hope this reaches the next large family where you can go to any other fried chicken location and be taken care of with graceful attitudes and mentalities. “Can’t order 7 meals” RIDICULOUS MANAGEMENT
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January 2024 by Mitchell West
I initially had a pretty good opinion of this place, but my last experience will ensure that I never go there again. I ordered online for pickup, showed up and gave my name, was told they didn't have my order and ignored my attempts to show them my order. It was only after being ignored for another 10 minutes they asked my name again, and confirmed it had been ready the whole time. I get mistakes can be made, but after it was corrected they acted like it was my fault.