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January 2024 by G A C
Nice place to buy this concept of jewelry, where you can be adding different charms to a bracelet among other options.Products look good, nice variety of charms and service was really good (at the beginning, while doing the sale).There is a downside to this, which was the bracelet was longer than we needed it, so the service was requested to remove a couple of links, while some of the charms were soldered to it as well.For our surprise, we did not find the links removed in our box. We noticed this a day or two after and after calling to ask about them, we were told that they were only returned if we requested them. What the business does is they end up gaining free bracelets after removing links from their own customers who already paid for them.One should not need to ask for their goods to be returned to you after this is your property, we had already paid for them.When contacting them by phone, the options they provided were not useful, and until this moment (two weeks later) we have not been returned our call with a solution.
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December 2023 by Cathy Brown
As a long time JA customer, since 1960’s & hv purchased many gifts from this location & I will not be back. I just had the worst service experience & left to go to another JA location. The lady I spoke to was totally distracted and actually walked off to the back area while I was talking. She never looked at me & continued to process some other paperwork while I stood there. No help whatsoever. I noticed 2 other employees were patiently answering questions & helping with selections. Very disappointed.
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November 2023 by Susan Kilz
Great customer service and inventory!
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November 2023 by Kathleen Crusing
Service was friendly and professional. Its to bad that James Avery no longer carries the Saint France Cross. I had one and wore it all the time. Unfortunately it was stolen and I miss it greatly. I loved it so much I often gave it as a gift. Maybe one day in the future they will make it again. Kathleen
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June 2023 by Rachel Krueger-Birman
Dropped off a few old rings to be cleaned. Picked them up the same day and they both looked brand new!! Jenni was very friendly and helpful.
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April 2023 by ismael sanchez
The service is consistently great. The staff is informative and helpful.
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September 2022 by K Wil
The sales clerk was fairly knowledgeable of the merchandise.
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June 2022 by John Shannon
Prices are up but still a great place .
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January 2022 by Casey F
Please update your hours on Google if you plan to close early, which seems to be the case lately. Very disappointing for someone to drive all the way here for nothing.
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January 2022 by Cameron McHatton
Tried to pick up a ring and, was denied service at 7:15pm when James Avery closes at 8pm.
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December 2021 by Kelly McCown (panthercitygirltx)
Not very busy. Knew what I wanted so it was a quick trip to buy a Christmas gift.
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August 2021 by Brooke Goldin
Lavada was so wonderful and helpful! I had a large order to pull for my mother-of and bridesmaid presents. She was so patient with me while I decided what we wanted
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August 2021 by Mercedes Wanna
First time buyer. Last time buyer. Cute jewelry, but just bad experience overall.
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July 2021 by CASEY CHILDS
Always a positive experience with James Avery staff and merchandise.
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July 2021 by Brandie Garza
When I walked in there was a lady that was being mean to the sales person. I had to apologize and told the manager Michelle that I’m sorry the way he got treated. Michelle was very friendly and help me with the rings that I was looking for.
