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January 2023 by Tammy L. Parker
Great Shopping Experience!! 110% VIP treatment! The knowledgeable representatives at this LOFT location successfully display their clothing options in a neat and orderly manner, while keeping the tone light, casual and friendly- The opposite of stuffy! Not only are the merchandise displays uniquely presented to attract onlookers, the LOFT representatives have an amazing talent of making everyone who enter the door feel very welcome and special. Sadly, this level of attentive care is a rare gem to be found in our modern society. At LOFT in Highland Village TX, however, I felt as if I had my own team of stylists working in tandem to help me accentuate my current fashion tastes. I typically enjoy contemporary, classic clothing styles, and Emmy, Kristen and Cynthia helped me to create new, unique wardrobe choices, while keeping my traditional foundation. Shopping at this LOFT location provided me with a sense of confidence regarding my new closet choices. My visit was a "true, in-store shopping pleasure." Keep up the good work, everyone! I enjoy "real" people helping me in person, opposed to online ordering, any given day- Every woman deserves to be treated as a VIP in person at least once in life!! I will shop LOFT at this location anytime, thanks to sales representatives, anytime and always.14 stars out of 10 in my book! A definite MUST VISIT!
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May 2022 by Erin K.
Absolutely adore this store. Every time I walk in I'm greeted like an old friend. The staff is so friendly, and extremely helpful. I wanted a top in a different color and the manager on duty was immediately available, and assisted me with options. This store has completely changed my idea of what it means to shop. Everything feels high quality and the pieces last forever. The store is so clean, always, and the fitting rooms are super neat. In comparison to somewhere like Kohls, this store feels like a different world. I really love the availability of staff member assistance, and the color organized sale rack. Shopping has truly never been easier. I can't wait to come back!
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May 2022 by Tammy Lynne Bridges
Great Shopping Experience!! 110% VIP treatment! The knowledgeable representatives at this LOFT location successfully display their clothing options in a neat and orderly manner, while keeping the tone light, casual and friendly- The opposite of stuffy! Not only are the merchandise displays uniquely presented to attract onlookers, the LOFT representatives have an amazing talent of making everyone who enter the door feel very welcome and special. Sadly, this level of attentive care is a rare gem to be found in our modern society. At LOFT in Highland Village TX, however, I felt as if I had my own team of stylists working in tandem to help me accentuate my current fashion tastes. I typically enjoy contemporary, classic clothing styles, and Emmy, Kristen and Cynthia helped me to create new, unique wardrobe choices, while keeping my traditional foundation. Shopping at this LOFT location provided me with a sense of confidence regarding my new closet choices. My visit was a "true, in-store shopping pleasure." Keep up the good work, everyone! I enjoy "real" people helping me in person, opposed to online ordering, any given day- Every woman deserves to be treated as a VIP in person at least once in life!! I will shop LOFT at this location anytime, thanks to sales representatives, anytime and always.14 stars out of 10 in my book! A definite MUST VISIT!
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March 2022 by Natalie S.
I had a wonderful experience at this store a few weeks ago and regret that I didn't catch the names of the sweet associates who helped me. One associate prepared a dressing room for me while I looked around and she would add any new items I would place in my hand to the room. That was really helpful! They had a great sale and many different sizes available. I love my purchases and will be back soon!
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January 2022 by Choi Soohyun
Worst customer service ever. Period.
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December 2021 by T C
Great little spot to find a top or sweater for work, day off or even a special occasion. Most of the time the staff in here are quite courteous and they are normally well-stocked with sizes from 2 to 12. They keep it pretty cold in there so I normally don’t try anything on so thankfully they have a generous return policy..
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July 2021 by J Parker
The last 2-3 visits I made to the Loft in Highland village weren’t exactly the best experience. The first two times I though maybe they were having an off day or busy working. Today I went in and was not greeted as the following two people who came in were. I heard the girls check in, tell the sales, and greet other women who came in or was already shopping. They were very bubbly when speaking to the other women but not quite sure why I was there for 15 minutes and was not spoken to until I was walking into the fitting room. Once I walked to the cash register, the sales associate was friendly but from start to finish that was 1/3 of my experience.
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May 2021 by Jannie Baughman
Loft is an excellent store to shop; however, Highland Village Loft customer service stinks, at least for me! I shopped there on Sunday, May 2, 2021. No one, I mean not one associate, greeted me (though they were standing near the door when I entered), or at no time did anyone ask me if they could assist me with something, start a room for me, nothing. I was so tempted to walk out, but I needed a couple of tops. OMG, 2 of the associates watched me walk around. They were even whispering between the two of them while watching me. I felt so violated.Highland Village, TX Loft, I am done with you!
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April 2021 by Daniel Salazar
(Translated by Google) Assortment and specials(Original)Surtido y especiales
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August 2020 by Jason Williams
Really good sale
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November 2019 by Elisa Camarillo
I've been shopping here for years and the staff is always friendly and helpful!Love the different styles available, and the curvy fit for pants makes this the ONLY place I buy my pants/slacks ?
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July 2019 by Vanessa Jones
Over price
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July 2019 by Bailey Van Horn
Bad customer service. Went in with a few friends to find a dress for work and was stared up and down and not spoken to once despite being looked in the eyes by multiple employees. An older woman specifically was just incredibly passive and made us feel uncomfortable and did not want to be in the store. We all looked at each other after walking out and said we all felt very uncomfortable and like the associates were rude. Won’t be going back!
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May 2019 by Carly Roggy
Becky from The Loft in the Shops Highland Village was absolutely amazing. She knew exactly what clothes to bring me for my shape and fit. Becky exceeded all expectations.
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October 2018 by valayne may
Quality clothing and dervice
