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September 2023 by Kevin Krech
Absolutely unbelievable.. no reason to have a debit card.. u can't ever use it... want gas in the city u live in? Nope.. call them to tell them ure traveling , card still blocked. At a grocery store , nope, .. seems it's more like a gift card.. only ok to use at approved places by ncu.. happens weekly.. 100% unreliable........ here's an update from two days ago after over an hour and a half of being on the phone with them they said it was the area I was in apparently I'm not allowed to use my debit card where I live at like I mentioned before they decide where you get to use your card you don't. So after they finally unfroze my account after declining over six charges I went to the store and guess what apparently Albertsons and Corinth is not good enough for ncu declined. You call him up sorry it's after hours got to waste another hour tomorrow talking to someone because apparently the area that it's in they don't like. Do not use this bank now I know why I left them before..... oh we got another update they went ahead and unlocked my card finally saying once again that they're having system problems free of my automatic withdrawals were declined and now I have to eat that processing fee and then return fee. They told us the systems are down there's nothing they can do about it and that these debit cards are only allowed to be used in certain places so I need to go to the bank and get a list of approved restaurants approved gas stations that they're going to allow me to use my money in sounds a little authoritarian to me give me your money and I'll only let you spend it at places that I let you spend it at bank is pathetic and the fact they won't even respond to me is getting even worse
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July 2023 by Yuly Wolk
NCU has been the best credit union for our family needs. From personal checking and savings accounts to car loans and our daughter's savings account. The Branch Manager Justin has been amazing since the beginning. He is thorough, kind and always follows up! We highly recommend NCU!
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December 2022 by Jennifer C
Would not recommend transferring your auto loan to them. When we traded our vehicle in, there was no way to obtain a 10 day payoff from the dealership. The dealer said they have never had a more difficult bank to work with. After the loan was paid, I called to cancel the GAP coverage and was told they don't refund prorated GAP after 60 days of the origination of the loan. I have never heard of this after all of our vehicle purchases.Wouldn't recommend a LOC with them either. They deceptively add in a "Debt Protection" without asking for consent. The "Debt Protection" is more every month than the interest charged.Just want everyone to be informed before they jump into either one of these.We also transferred our main checking account over to Capital One after having our debit card at NCU hacked about 5 times in one year. It was insane! Haven't had one issue since the transfer. Obviously not my purchasing as much as the security issues with NCU.
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May 2022 by Alex Dallas, Texas
If you are looking for banking for checking, saving, car loan, CD, and so on, look no further! Credit Unions are where you should bank, not banks! Because credit unions are NOT for profits!We went to open a checking account with Kaley at Highland Village NCU branch for my mother who just moved here from out of state. We had great experience! Everything went smoothly, and it's been years since I opened my last account. We are looking forward to banking here again with their products and services!
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January 2022 by Gary Brown
I switched over in large part of how bad my experience was with the bank formally known as BBVA.NEIGHBORHOOD CREDIT UNION is by far the most reliable, personable and with better returns on my accounts.When I was looking at Credit Unions, Neighborhood didn't have the turnover in staff that a well popular other C.U has.Great Company!!
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January 2022 by Parker Bass
I came in with a issue my current credit union left me with, and Justin killed it and took care of all of my issues and opened a new account for me! Super positive vibes and work ethics I’ll definitely be a customer for life
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January 2022 by Jeremy Andries
Keydra and Justin are phenomenal. Quick and very easy to work with. Very cordial. Even at 5:00 closing time!! Highly recommended!!
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January 2022 by Aaron shinedling
I love coming to this bank. The service is excellent and it gives you small home town feeling
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November 2021 by Alexis Beck
I recently moved to the area and was looking for a credit union to set up an account with. I found this credit union and it was so easy to set up an account with! The staff were super friendly and helpful. Plus the app is super easy to use and convenient. I would definitely recommend!
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November 2021 by Marylin Garcia
The staff is amazing and very welcoming. Every time I come here they are eager to always be as helpful as they possibly can and are very kind when doing so. Never once had a bad experience here in the years I’ve been coming here.
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November 2021 by Dee
By far my favorite branch. The staff is friendly and helpful. Awesome service.
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October 2021 by Lindsay Wise
This bank and their branch manager will bend over backwards to make sure you are satisfied with their service and get you what you need. I've never experienced a bank like this one.
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July 2021 by Mitch Creed
In the matter of about 1 hour these cats had my rate, loan, and paperwork done for my new vehicle and I was driving off. Great rates even on used trucks. I’d definitely recommend them.
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July 2021 by Anai Trejo
Great customer service!
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May 2021 by Jaimee
Amazing customer service!! Always helpful and friendly!!
