-
August 2023 by Catherine R.
Yesterday evening I was in the middle of self checkout and a beach towel rang up$7 over price. After waiting for help I was told to go find the sign and take a photo. i explained that I have no idea where the towels were. she finally went and adjusted the price. Wheni thanked her she started laughing. I turned to leave and a guy asked to see my receipt that he didn't believe I paid for everything. then walking towards the door another person asked not even 20 feet from the last person. there are many places to shop that treat customers nicely.
-
May 2023 by Jessica T.
Went to do a return and asked for the return to be placed on a gift card beforehand. Ben did the return and messed up and sent it to the purchasers card. Brought Chad in to help for his mistake but couldn't help. Chad brought store manager Dave and he was helpless. He stated he couldn't help me and said "it is what it is" since the return was sent back. I stated before anything was done I wanted the refund on a gift card due to the item we returned being a gift my daughter received for her birthday and I wasn't sure who had purchased the item for her so I couldn't just text them and be like hey I need the $160 Walmart refunded you on accident. I understand it was a mistake but nothing was done nor did they try to fix their mistake. Instead all I get is "it is what it is" and my daughter lost $160 on a gift. I honestly don't know how Dave is a manager! Shows no characteristics that a manager should have! I asked for his managers name, a number I could contact and I got nothing in return from him. Way to go for the great customer service!
-
April 2023 by JB E.
The check out process at this Walmart is embarrassing. There is ZERO reason for 1 working cashier line and 8 (I counted) other employees standing along the wall. I get it I'm sure one or two are there to help with self checkout but I'm unsure what the other 6 are there for? They were just laughing away, giving high fives, and on their phones. If I didn't have a toddler with me, I would have totally done self checkout. It is ridiculous the level of customer service this Walmart has.
-
November 2022 by Kevin H.
Love this Wal-mart. It's clean, organized and easy to find what you need(if they carry it). It's not one of my normal stores i go to cause it's so far away, but i was in the neighborhood and needed to get groceries. Glad i did cause i had a great time and the prices on some of the same items i buy were less. Although i did spend more than i planned, but i did get some stuff they don't have at my local location. Wish the store in my area would take a lesson from them.
-
November 2022 by Arthur H.
Went to the Highland Village location this morning. I am seldom impressed with customer service at WalMart. Today I found low stock in numerous items and several items mis-shelved. Came across 3 employees talking while truly obstructing aisles. I asked them to move to allow customers to pass more easily. The response was, "We're doing our job!!!" Not the pleasant response I would hope for. Not even a "Sorry." And their moving to a more appropriate location would have involved about ten steps. We left with about 90% of what we came for. Okay, I guess. But the attitude was about what one would expect from big box store employees. My advice? Use their pick-up service. Less wasted time. I've never had an issue. And they are always polite.
-
October 2022 by Maeve C.
The grocery pick up is really bad at this store. I get pick up several times a month from different Walmarts and I always have damaged items from this store. ALWAYS ask for your bread, eggs, bananas, and other fragile items to be loaded in the front of your car instead of in the back with the other groceries. I'm not sure why the employees loading the bags have to be told not to place heavy items on top of fragile items. They placed a case of Dr. Pepper on top of two loaves of bread and a carton of eggs. $8 down the drain. *sigh*
-
February 2022 by Kiersten W.
This store has gone down hill since I was a kid. I grew up in Highland Village and was there when this store opened. It used to have a Dunkin Donuts, more check out lines, look clean, and look stocked with supplies. It seems very grungy dirty now and lacking in supplies. Though some of you may say that is every where, that is not true. Every week I go to WinCo the shelves are completely stocked. I wish this Walmart would get back to the quality it used to be.
-
June 2021 by Stephanie C.
I am so embarrassed by this cake for my son's birthday. The photo speaks for itself as far as the look of the cake (jagged edges of the design sheet and icing on top of some and under the other part. SLOPPY.) We asked for a cake to feed 24 people. We got the absolute tiniest cake imaginable. One of my guests had just ordered a cake as well and she said the size we got was for 10-15 people. I was so embarrassed to serve this. But it did taste great. UPDATE: we received a very nice call from Walmart regarding our complaint. They offered sincere apologies and explained that they had a new employee. They offered a full refund. We are very appreciative of their prompt response. I just wanted to prevent this from happening again to someone else.
-
May 2021 by Roy C.
Beautiful Walmart ! The outside front entrance was something to behold. A big pecan tree in a sucken-in-area with a little walk area. Inside the Walmart was exceptionally clean and layout eye appealing. Lots of employee checkout stations along with self checkout stations. Yes, a typical Walmart, but the front entrance sets this Walmart apart from most.
-
November 2020 by Caleb H.
I don't understand why Walmarts are all closed so early in the evening. Am I just supposed to starve? How on earth does this possibly make sense as a precaution against COVID? As of Nov. this Walmart is still closing in the evenings. Obviously it's just because they don't want to pay like two people to keep the store open. The least that they could do would be update their online listing so when I ask Siri if they're open she doesn't say, "yes," but of course they're too lazy to do that either. OPEN YOUR STORES! It isn't complicated!
-
October 2020 by Oliver P.
There are 2 creeps that follow out / around woman here. They work there. Woman and teens please be aware. Both my Wife and my kid both said something.
-
September 2020 by Kayelee U.
If I could give zero stars I would. I'm 7 months pregnant trying to stay safe from covid by ordering grocery delivery. The last two orders I have placed have had severe issues causing me to need to go into the store anyway after both deliveries. First order- an entire bag of groceries was left out of my order-milk, orange juice and beans. The second order I needed a jar of marinara sauce, and even though I selected allow substitutions I was given zero marinara sauce just because they were out of the brand I ordered. Literally just needed any jar of marinara-not that difficult. I am severely disappointed with this service.
-
September 2020 by Mike R.
Well I mean it's a Walmart . Blue vest , goofy looking shoppers . It's like going to the zoo but with decent priced crafts and home goods all in one place . Big parking lot , carts you know Walmart
-
July 2020 by Sue D.
Inventory had been disappointing for months now. Serious lack of basic items. A female family member was stalked heavily in the woman's clothing section by a male during the day.
-
June 2020 by Jesse W.
Patience is in short supply. 2 hours wait for curbside grocery pickup.... No order. Cars jumping in front of one another. This place was a mess and not worth it.