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June 2021 by Kerri Smith
I went to Your Highlands, Location and purchased a phone today. Had a Great experience with the Store and your Employee her name is Alejandraga great Lady. Ty Metro, Continued Costumer Kerri Smith
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August 2020 by Leonard B.
Folks don't buy anything from this store--plenty of other small Metro places around.Went in to buy a phone, a phone advertised on the national website with a set price. I quoted the exact price, was told they had that price and the phone. I'm eligible for an upgrade on Metro. I needed phone only, transfer of my metro number--so a phone and cost of transfer. I get charged $90 extra.As part of the charge over inflation I was charged for a case, some sort of screen protection (Proglass Premium 360 for $54.99) . Emphatically i said I didn't need that. They called it a package--a way to inflate the price. Not what I had traveled out for during Covid.A Proglass 360 protector --on Amazon and elsewhere --usually is $5 to $12 dollars. They , the real proglass, guarantee the protector for 30 days. Somehow this , for this store is $55. I have the receipt. The screen protector she put on chipped in 3 days. I called her--if it's a guaranteed protector, the name brand, what brand did you put on? It's guaranteed--replace it. The receipt clearly sites a national brand. The sales person couldn't say what protector she put on but the protector on the receipt is a national brand? I asked her to simply look at her shelves...tell me the brand. Suddenly they are all sold out of them. She's worked there for years and can't know the items she sells? The one she put on herself (without my asking) Anyhow short story--she wouldn't offer to replace it. Forget that--she then says her manager will call me.The tactic on 3 calls--my manager will want to call you. (never happens nor did I expect it.)Folks don't buy from here. Sale's person is dishonest 100% -she's smooth and shifty. Get the price in writing like you're buying a car. Are people really proud of ripping other people off--is this an admirable trait in sales? Because of Covid (talk about coercion), I paid and can't risk going out over and over to argue with folks that are disreputable. Trust me this is conniving, not standing by things they sell, slapping on extra stuff (mislabeling what they sold)....it's like a car dealership. Buy online if you can and slap on your own warranty to boot
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September 2019 by Adam Cuellar
I enjoyed the service....real healpful
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August 2019 by HoangLong N.
The stupid white boy work there he should be find the new job The store close before businesses hours I been there to pay my phone bill but that guy treat me like S.. and block the door Don't recommend .. owner should know that happen
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June 2018 by anne francois
Adrian is extremely helpful and nice, every time I visit Adrian takes care of any issues I have, he is very helpful! I %100 recommend everyone to go there!
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June 2018 by Gerald Muise
Adrian is batter then old one he is kind and respecting and understanding
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June 2018 by franK williams
Great customer service! Adrian always treats me well!
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June 2018 by Nolan Williams
Great store, Adrian always takes care of me!
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June 2018 by Christon VanArsdale
Sam is the best man he lives to help the community and he always looks out for his customers
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June 2018 by Charles Duncan
Came for payment . Sam hooked me up with a great deal.Good business man.
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December 2017 by Frankie Shilow
Recd excellent service from Sam.He is very knowledgeable about the product , courteous and very friendly. Love visiting highlands metropcs.
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December 2017 by Anita Collins
SAM AT METRO PCS IN HIGHLANDS TX IS A WONDERFUL SALES PERSON ALWAYS VERY PAITENT I WOULD RECOMMAND ANYONE TO COME TO VISIT METRO PCS HIGHLANDS.
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December 2017 by Jose Rene
Sam is awesome man. One needs to meet him once in the life time. Well mannered, pleasing personality and very knowledgeable and confident about products and his work.
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December 2017 by Cameron Davidson
Loves MetroPCS Highlands because of Sam. Sam u really rocks.. Highlands... God bless u .
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December 2017 by Steven Armstrong
Love metro pcs highlands...thank u Sam for the lovely deal..will recommend every one to visit here ...
