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March 2024 by Stella Dean
I have never had this bad service at this bank before. My family has been going here before it was Woodforest & the lady that was supposedly helping me did not listen & I HAVE IT ALL RECORDED & I was nice up until she ignore me which she DIDN'T even say sorry I can't help you, she just started telling people Hello welcome 2 times & then ask the other guy that walked in do you need to withdrawl. I know I am suppose to have $100 in the account every month but now I am getting charge $6.95 supposedly for service charge. I had $104.42 but my account says I have $97.47 now & that's because of the service charge that is what got me under 100 & it is gonna keep reapeating now. She says in the recording to at least have $101 well I had 104.42 I can do math can she. I don't know how long she has been there but apparently not long that was the worst customer service I have ever never gotten there because that bank has always help but this employee NO. She acted like I didn't understand, no she didn't care to listen & she didn't even care to look closely at my account & see.
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February 2024 by Maria Jimenez
Excellent service, very nice girl Blanca from the tower, very friendly
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December 2023 by Peter Nguyen
Best services !
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October 2023 by Samantha Pina
Employees here are not educated on process. Go to another location and save your time
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May 2023 by James Dikeman
Ever time I call they answer plus friendly employees and fast
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May 2023 by Calina Vargas
Can someone please update the Hours!!!
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April 2023 by Stormie Remus
Couldn’t leave a review without adding a star. One is too many! My husband wrote a check out to our granddaughter for her birthday. Our handwriting is not as good as it used to be. We are 76 years old and a lil shaky. 1st letter in her name is L. My husband makes capital L sort of like a weird S .Anyway he also put a happy birthday on bottom of check which was written on her birthday. She showed her drivers license which showed of course her full name and date of birth. They wouldn’t cash or deposit into her checking account, and “this is her bank”!, gave them her bank card too and I showed them my drivers license as my name is also on check written to granddaughter. They still refused it. All the rest of her first and last name was suitable but because he didn’t write his L like they thought it should be blah blah blah! Really unbelievable!!! Very rude tellers.
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January 2023 by Dean Sprenkle
Convenient and fast friendly service.
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November 2022 by Gina Stuart
Have the hours changed? What time does this bank open on Saturdays? Everything says 8am- noon.The doors are still locked at 8:10am
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August 2022 by JENNIFER VAUGHAN
ALWAYS PROFESSIONAL & HELPFUL
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June 2022 by Roxanne Fuentes
I have banked there for many years. I love my bank, always helpful and friendly.
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April 2022 by Crystal Smith
Drive through for 11 minutes,they open at 7 am. I never seen anyone. Thanks for make me late and haven to go to the baytown branch before going into work in Houston
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February 2022 by Pat Robicheaux
Teah is extremely helpful with plenty of knowledge in finances.
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April 2021 by Tina Apgar
My experience with this bank only proved challenging after hours when it is most inconvenient. You don't get notices of fraud charges on your card for 24 hours and 24 hour customer does not exist. The phones just give you the run around after hours. I couldn't use the automated services because it would not let me into the system.
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March 2021 by Darrell Martin
Couldnt get them to answer the phone for anything. Dont waste your time calling the branch, they dont care about their customers.
