March 2023 by carla D
This was the most horrible and just overall disheartening experience I've ever had with a store. I came in with a phone I had brought from Amazon just to change my number to the new phone. I was told by both employees that with a new phone activation I would receive a free speaker and then asked if I wanted a screen protector for half price I said okay. Time to pay and the total was $95 dollars! I asked why so much and was told that the activation fee went up to 85 dollars! I could've sworn it was 25 dollars or so . So I said take the screen protector off she gave me a " discount" to bring the total down to $83. Their receipt machine was broken so they didn't give me a receipt to check what was purchased so many red flags. I was told I would be sent a text message with the purchase total. I was sent a text message with a 23 and some change . so I immediately called Metropcs was told that the new phone activation fee was indeed $23 plus some change. The Metro pcs agent advised me to immediately return to the store and get a receipt and ask questions. I did and I saw that I had been charged the speaker and the screen protector was charged at 19.00 instead of the 15 I was told. They completely scammed me at this location. Please make sure you leave with the receipt and if anything sounds off contact Metropcs directly. There is way more that happened and the interaction with the two cashiers but it's way too much to post online. I'm hoping they didn't do this to more Hillsboro people out there. If you've gone there recently and feel you were charged a very high amount I hope you didn't fall victim to this place.
November 2022 by David Compian
Great place to pickup needed equipment
May 2022 by Geraldene Washington
Great experience will visit for all my wireless solution
April 2022 by M & L On the move
Rude girls working there. I've had several issues. Much better service at the waco stores!!!
December 2021 by JuAnItA GaRcIa
Those people r the most patient n respectful people I have ever seen n dealt with. Kind n courteous n totally smart when it comes to the phones. I love dealing with them n I got a free phone. I'd definently send people over there.
October 2021 by Marilynn James
Good customer service today
June 2021 by Maylee & Lylee Take Over Texas
Rude girls working there. I've had several issues. Much better service at the waco stores!!!
May 2021 by Kerinza Weldon
I have been to the store several times and even change to another phone and still have the problem and I'm not happy at all!!
February 2021 by Alexus Cuttill
Great costumer service
December 2020 by Kerinza Pitts
I have been to the store several times and even change to another phone and still have the problem and I'm not happy at all!!
December 2020 by Bad Ass
Service was awesome
September 2020 by Roberto Monroy
Great service, very clean, very nice thank you Juanita
September 2020 by Ivan Perez
Judith and Juanita are very nice, very satisfied with my service
September 2020 by Princess Hughes
Hey MetroPCS. I'm want EVERYONE to know about your representative ,JUANITA, in Hillsboro Texas. She took the initiative to go OVER and BEYOND to see that as A customer. I got my new phone, my Google one, my new case, etc.. Today as A Customer I'm SATISFIED!!! JUANITA you ROCK?
August 2020 by nolovefound 1406
We were thinking on switching carriers, but imelda explained me better the plans and everything that metro has to offer. Will be telling my friends and family. Great work. Thanks for the help
