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March 2024 by Paula Walker
I drive by this location when in Hillsboro but this time my interaction with them was online.
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February 2024 by Dale Mullis
This was the worst experience at a branch that I have ever had. The branch manager, Lavonda Sanders was argumentative and condescending. I have several business accounts and have for some time but the experiences I have had there with the manager is making me rethink whether I stay. She either argued with me or blamed everything on Wells Fargo corporate taking no personal responsibility. I like to work w local branches when I do work so I will try another branch bf making my decision
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July 2023 by Emanuel Mendiola
I had a 5 star experience today with Sarah. By far the best experience inside of a branch. I had a few check that needed to be deposited and Sarah took care of it for me. She also asked if I needed anything else. I had a question in reference to my account and she offered to look into my account and call me back. I was driving through and needed to get back on the road. She is the first representative that offered so I gladly left my number. Sarah called me back in a timely manner with plenty of information and options for me to choose from. She also offered to set up an appointment once for me to come back. I live about 45 minutes away from this branch but I will gladly make the appointment and the drive to get this level of service. Thank you Sarah!!
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June 2023 by Tina Crumpton
If I could give a zero star I would. I went into the Hillsboro location today to open an account for my 15 year old daughter. Was told at first that I could do it at 4 pm. Told the lady that I will just wait there until then. She then went to the person that we would have been talking to and that lady told her that she didn't have any opening available for today. There was absolutely nobody in the bank at the time we was there. Was asked to come back tomorrow at 4 pm. I told them that I could not do that because my daughter has to be at work at 5 pm. I then asked about Friday and the lady said that she only had a slot for 3 pm or 4 pm. Me myself has three different accounts with Wells Fargo. I had issues with this same lady last year also with a notarization. She didn't act like she wanted to do it. Me and my husband told her that we would just take our business else where and only then did she decide that she would do it. I can go to any other Wells Fargo location and be seen that day for my needs, but not at this location. The tellers are the only ones at this location that in my opinion actually do their job. The others just seem like they are just there for a pay check and don't care about the customers that keep their location open. Instead of driving to the nearest location to where I live, I guess that I will drive about 30 minutes to an hour from where I live and do business with employees that actually care about their customers. I am seriously thinking about telling everyone that I know not to even think about the Wells Fargo location in Hillsboro, TX for their banking needs. Get employees that actually care about the customers and actually want to work and do their job. It would not have taken but maybe 15 minutes tops to do what I was wanting to do.
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May 2023 by Deanna Cordero
ATM has been out of service several times and this time around for about a week now and because there is only 1 at this location.. it is extremely inconvenient when you need cash before and or after normal business hours.. and then have to go down the street to another banks ATM only to be charged extra fees.
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April 2023 by Patricia James
I love this bank and all of their kind and helpful employees. I have been a customer for years.
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March 2023 by Ivan Shigaio
Absolutely ridiculous practice by manager Dezi. Accusing my wife of signing a check after TWICE I confirmed the check was accurate over the phone. Unprofessional practice to ask my wife personal questions like travel schedule when she’s traveling alone. I will change banks after this experience. Unacceptable. Do your job Dezi, do not throw your weight around for no reason.
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March 2023 by James Finley
Amazing staff that truly cares. Wells Fargo has been the best commercial and personal bank that I have ever had.
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March 2023 by Aaron Lewis
Very friendly and extremely informative
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February 2023 by Sara Gagliardo
Called to see if they notarize. They said yes. When I drove all the way there, they required that both signers needed to have an account. Thanks for telling me this on the phone and saving me a 40 mile trip. I had an account with Wells Fargo and canceled the account bc they are rude. I waited in line 15 minutes before they even greeted me! Tellers are super slow. At least in Dallas the "important people" come out of their offices to greet you & see how they can help you.
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December 2022 by Robert Lassiter
Friendly people and good service
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October 2022 by Angela Nanney Rurak
They have a hand in commiting fraud on thir clients.
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September 2022 by Angela Nanney
They have a hand in commiting fraud on thir clients.
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May 2022 by Kris
Not sure about the complaints below, maybe a couple fair points, but most seem directed more towards Wells Fargo then this specific branch.For me however, always easy in and easy out for whatever I have needed taken care of, personal accounts or business. Sometimes yes, you need to be patient.....but thats any business thats busy at the time you arrive. Everyone that works there is friendly and easy to do business with.
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March 2022 by Jennifer Davis
The only wellsfargo I dread working with the slowest tellers today and they don't even notice it your Birtjday ,my bank at home always greets me nicely and rembers to say happy birthday and then I'm so frustrated they laugh and hope your day get better I'm said me too!. They are so behind on there skills compared to all the wells Fargo in Fort worh. Upgrade is so needed here. Blanka yes im so not once again with this bank and its service or lack of service
