H&R Block in Hondo has received positive reviews for its friendly and professional service. Customers appreciate the helpfulness and patience of the staff, especially during tax season. One reviewer highlighted Juana Contreras, who was friendly, fast, and took the time to answer questions, making the process easy and stress-free. She also assisted clients in understanding their options and helped them with issues from previous years. Many customers expressed confidence in Juana and her staff, describing them as kind, welcoming, and very professional, deserving of high praise. Another customer shared their experience of returning to H&R Block after trying a different company, which resulted in issues with stolen money and no refund. Juana helped them navigate the situation and recover what was owed, earning a 10/10 recommendation. Longtime clients noted changes in ownership but still found the new staff, including Juana, to provide excellent service. Customers also fondly remembered previous staff members, wishing them well in retirement. Overall, H&R Block in Hondo is recognized for its knowledgeable staff, personalized attention, and commitment to helping clients get the most from their returns.
Juana has helped me prepare my taxes for years and is always so helpful! If you need a tax pro, ask for Juana!
January 2024
Always great at there job making sure you can get all you can
February 2022
The personal attention I was given by Miss Deborah. She is patient and professional and knows the true meaning of customer service (which is unfortunately a thing of the past). She is also very knowledgeable and always gets me the most on my return.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
