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November 2023 by Lindsay Stabile
This is the second time I am posting about this establishment in a negative way. They do great with how they cut the dogs, but price changed due to the size of my dog. She has always been a large dog and now after my first post about this place they bumped her to an XL. They person at the front saw the conflict as in she was a large before and now an XL. (My dog is 8yrs old) she’s not growing at all, and didn’t even try to resolve it or going back to talk to anyone. This customer service seems very “oh well” when you’re there.
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October 2023 by Arielle's Usborne and Kane Miller Book Nook
We are always more than satisfied with our experiences at Canine Resort Pet Grooming! Our 3 mini poodles come out fabulous every time ???
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September 2023 by Cynthia Freshour
Worst dog groomers, took them forever with my baby, to top it off they didn't finish with her I had to get her from the owner myself. She acted very different when she came home.
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May 2023 by Kaila Perales
Truly the best! We have been with Canine Resort for two years now! My dog Cami is a rescue and is very shy and timid and suffers from anxiety. The staff go above and beyond ensuring that she is pampered, feels comfortable and is well taken care of! My Cami is clean for weeks and still always smells amazing! The best!
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April 2023 by Christal San
love that this place is on a walk-in bases ...luckily I got there just in time before their cut off (12pm) ..My Dog looks great & smells good .. I could honestly say for our 1st experience WE are satisfied & hope to continue a great journey!
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March 2023 by Briana Olmos
Amazing experience,my dog jax had severe separation anxiety and they allowed us to be with him the entire time , they were so patient with him and allowed him to have time to relax and left him so handsome and happy at such an affordable price
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March 2023 by Robert Lawniczak
Great place every time I bring my pup there… so far so good!
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February 2023 by Shanen D.
My parents left their two dogs here overnight for the weekend. The day after they were dropped off, my parents received a call from the staff that one of their dogs had been whining so much that a nearby store called animal control, worried for the dog's safety. The staff asked if there was anything they could do to help the dog, and since my parents aren't used to this behavior from the dog, they tell the staff that if the dog keeps crying, the staff should contact them so that they could have one of their friends pick him up. After the incident, there was no phone calls from the staff. When they picked the dogs up on Monday afternoon, my dad had noticed their dog had a shock collar around his neck. The staff didn't tell my parents about this, nor did they get permission from them to do so.
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January 2023 by Antonio Perez
They did a good job on our pets considering ours dogs where looking rough
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December 2022 by Todd R.
We took our two dogs in for grooming and were told that the dogs would be ready between 1:00 and 2:00. We went back at 2:00 but were told that it would be another hour before the dogs were ready. We ran some errands and came back an hour later only to be told that the dogs still were not ready. We asked when they would be ready but we’re told they couldn’t give us a time because they didn’t know. The dogs had been washed and dried but hadn’t had their claws trimmed or other services we requested. We asked for a refund of the services that had not been done but we’re refused a refund. We were frustrated and said fine, just get our dogs. The employees kept trying to explain that they would complete the services. We declined and asked for our dogs. They still kept talking but wouldn’t get our dogs for us. Our tempers as well as the manger raised and voices raised but they still would not get our dogs. We must have asked 20-30 times that we just wanted our dogs. The manager just kept yelling, even threatened to call the cops. We should have let her call the police. They finally stormed off and got our dogs. The unprofessional attitude toward us was completely uncalled for. ** **** ***** ****** **** **** *** ** *** ***** *** ***** ********
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December 2022 by Todd R.
Absolutely abhorrent! Our dogs were there for over 5 hours and still hadn't completed all of the services we paid for. If anybody asks for payment before service is rendered, be ware! When we asked for a refund of the services not rendered the owner threatened to call the police. Should have let her because what they did is theft. Theft of our money and refusal to return property (dogs) that are rightfully ours. I don't deny that tempers flared but, a professionally run business would have apologized and offered to make things right. This never happened. We will never be back and, if asked where we take our dogs, we will be sure to tell anybody, avoid this place at all costs.
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November 2022 by Alan Mcbride
If you do business with this place I suggest you ask to see you pet before you pay them.Took my shih tzu in and ask for them to trim his face and a shampoo,They did his whole dam head and only his head.He looks like a alien from men in black.I asked to speak to the owner and the girl call her and was speaking Spanish to her for about 4 min. (Like I can't understand)She offer me a free shampoo and a refund of 3 dollars.Told me the owner was too busy to talk to me.I told her i was going to post a review and she said if I post something untrue she would call the police (lol)By looking at other reviews I see they like calling the dog grooming police.
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October 2022 by Maribel Plata
The place has really really good service,I took my 3 dogs and I have to say that is been so far the best place in town, the gromer was very patience with on of them (chiquita),and the girl that works in the front desk is very polite and helpful.
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August 2022 by Maria Alba
Hello,We took our dog to get groomed. Approximately two hours after we dropped him off we received a phone call saying they could not provide the services because our dog was uncomfortable. We picked him up and clearly saw they had done absolutely nothing to our dog. They demanded we pay for their services that they did not do. We asked what services they did and they lied about showering him, we could smell him and they obviously didn’t do that. They threatened to call police if we didn’t pay for doing nothing.We will never take our dog here again.
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June 2022 by Jose Gonzalez
Although grooming came out great I feel like I got distracted by that until I got home an hour later and noticed blood in his left eye which he didn’t have before. Tried calling back but they had already closed. I Googled causes as to why a dog might have that and it said do to blunt trauma to the head. I know my dog is very energetic and might move a lot, but I just don’t see any other explanation as for him to have that after picking him up. It wasn’t until then that I thought about it but when I picked my dog up it took me a while to put on his harness which is unusual. Definitely not taking my dog back there.
