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January 2024 by Hugo Herrera
Andrew was great and very knowledgeable
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January 2024 by Shirley Cienfuegos
In store customer service, better than phone customer service.
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December 2023 by El Abuelo fortnite
It was ok
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November 2023 by Annette Fernandez
Thomas and Cristian were super helpful! They were both super patient with my mom and I and I loved how they both would break it down to explain everything to us :) they were both some of the nicest people I’ve come across compared to other T-Mobile’s in El Paso! They both were super patient and kind when we had any doubts or questions, I can’t thank them enough :)
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September 2023 by Jorge Avila
Every time I go in there to pay my Internet bill awesome staff.
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August 2023 by Francisco Santiago
We got what we needed, however.... apparently, the store has a sensor/clicker near the front door that buzzes employees everytime a customer comes in or gets near the front door... if you have kids I would highly avoid this place as their reps are NOT patient and apparently got bothered because my toddler was walking (without touching anything) and the guy had to write on a piece of paper everytime the clicker buzzed on him.. apparently, they have to write down "every click" or every customer (or pretend customer) that comes in. It is not the CUSTOMER PROBLEM you have this silly tactic and have to tell me 3 or 4 times "don't let your kid go there" or "tell you wife not to get close to the door".. or " tell her not to come in and out more than once"The guy was clearly pissed that he had to write a line on a piece of paper everytime someone stepped on their front carpet. Like I said thats not the customers problem.I guess from now on I'll order online or go to Nother more kid friendly store.
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July 2023 by Lillian
I highly recommend this location to current or prospective tmobile customers. I previously had horrible customer service from the Eastlake location and visited this location today. Rita listened attentively, was professional, courteous and within 10 minutes resolved all of my issues. She is truly an asset to Tmobile and this location.
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May 2023 by hector alvarado
Not happy at all with this location, we walked in at 1145 or so. Two guys working, one had a customer and the other writing on some paper. We waited a good 10-15 mins. No, hi guys welcome, No hi we'll be with you in a bit. We were completely ignored, so we left. They didn't care
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February 2023 by Mike G.
HORRIBLE, I was helped by Des who was visibly intoxicated and was overheard by my wife talking about how drunk she was to a coworker. She reeked of alcohol and couldn't comprehend anything I was telling her. No one seemed to care so it's obvious management is oblivious or simply doesn't care. HORRIBLE BUSINESS, will not be returning anytime soon.
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February 2023 by J S
This is a franchise location. Employees are deceptive when selling phones & accessories try the corporate location115 S Americas AveSpace B-1El Paso, TX 79907
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December 2022 by EDNA VALLES
This store was amazing and their service was awesome. I would give them a million stars ?! The young lady that assisted us was amazing. This store should get rewarded by corporate!!!! Sales rep ID# ending on 695 should get employee of the month. Merry Christmas ?!!!!
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December 2022 by Bernice Claudetta Foster-Landry
Been with them about five years luv them but ordered galaxy 5 watch 3 times and never received any and been electronically invaded but that's part of the electronic age. Service is good.
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December 2022 by Pete Playlist
Great staff, courteous, polite and extremely helpful.
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November 2022 by Bernice Claudetta Foster COCO-CHERRY
Been with them about five years luv them but ordered galaxy 5 watch 3 times and never received any and been electronically invaded but that's part of the electronic age. Service is good.
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November 2022 by lluvia granados
Arturo was extremely professional and took the time to answer all my questions.
