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July 2024 by Ramon Tirres Jr
The easiest transition to a new phone I have ever had. Agent was very knowledgeable and helpful
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May 2024 by Gabriel Gallegos
Good service staff
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May 2024 by Adriel Belmontes
I love their service and everything is so professional and organized and I just feel so welcomed
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May 2024 by karina alvarez
Extremely dissatisfied
I walk in to ask questions as to why after separation of lines iam still responsible for paying the other persons bills. After talking on the app through sms with Verizon and having my chat ENDED by the other party I had no choice but to go in person. After I asked the little boy to explain to me he said that since I did the change mid month iam still responsible for the other persons data payment. I tell him that that’s exactly why I did it before my bill was due because I can no longer pay the other line. I retreat to ask the other person whom was the secondary line before the change and I speak to them in Spanish (they only speak Spanish) I come back to him to ask other questions about the same topic “why wasn’t I told this before hand? I specifically asked if there would be any changes they had said no” and he responds “eso es algo que ya no se puede alegar señora” with such an attitude this was BEYOND ME! So I proceed to tell him I can’t pay and will come back another time. Points being drawn Verizon DOES HAVE SURPRISES EVEN WHEN THEY “DONT LIKE THEM” and just like any other phone company they are disrespectful and immature to be behind those counters.
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May 2024 by Luis Rodriguez
nice accessible and wonderful place
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March 2024 by Alex Hatorilaa
Why do you only have one person working on a weekend. . We’ve been waiting for over 30 minutes not once has he acknowledged us.
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March 2024 by Danelle Dora
Always have good customer service. Ask for Juan
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March 2024 by marisa martinez
Amazing service!!
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January 2024 by Kevin Moreno
Horrible customer service, waited for over 30s minutes to just stand around and wait to be greeted.. the associate in the store did greet I or the other person that is in the store. The associate all he did was look at us and not a word. Disappointed about the service, I’m a new customer and I’m regretting it already moving my service to Verizon. I didn’t recommend this location.
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January 2024 by ana andrade
I am very upset they made changes to my account and I have been there 5 times and since the person who made the change is not there, I don't know how much it made me that I am almost going to pay double what I paid and no one pays attention to me, I don't know where to put the complaint
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December 2023 by Amy Perez
Store hours are either wrong but they did not open and it was berly 6pm and the guy saw us was waiting for an item
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December 2023 by Leslie Granados
Worst customer service
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November 2023 by jeanatta smith
Customer service was great. I wish every store employee was like these two guys.
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November 2023 by Jose Najera
The service and the product were just perfect.
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September 2023 by Edgar K
Worst customer service ever, I'm still trying for the past 2weeks to get a purchase agreement canceled despite having returned the phones immediately the next day.
