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November 2023 by Soli O
Honestly I have always trusted the Horizon auto care center. But after today they disappointed me. Not only did the associates disappointed me as well as the manager. I arrived today for an oil change as I've always done for more than 3 years. Nobody came to assist me within 10 minutes of waiting. I went inside to ask for availability for an oil change. The only associate that truly helped me was the cashier as he immediately came to assist me. He instructed me that an associate will be out with me. (keep in mind I've always done it this way). Then another customer arrived after me I was the only car waiting. While I waited for the associate more than 30 minutes. He finally came and told me that I need to reschedule for another day however that 4pm was already schedule for the customer that arrived after 15 minutes of me waiting. I get out at 3 pm and they apparently stop taking cars after 5 pm. I requested to speak with the manager during that time in order to make him aware that there was no coordination with the associate and he blamed the cashier who helped me the most that he should have explained how the appointment work. Honestly after today my business with that store is completely over. I'm not only waisted my time with some lazy associates but I wasted my gas driving to Horizon Walmart auto care. Shout out to Montwood auto care because not only they attend me fast but they really change my negative experience to a positive experience after such distasteful experience. Last time I ever go to Horizon Auto care especially with that lazy team and unprofessional/ disrespectful. At the end Of my journey I don't regret my time nor my gas with the Montwood team. They are reliable even if others are incompetent and a huge disappointment!
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November 2023 by Abraham Gutierrez
Bought four new tires, was told I have warranty for the next year. A couple months later one of my tires got a flat and when I went I was told I don't have warranty and no vehicle service history there and that I should have kept my receipt. Honestly these guys suck
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November 2023 by Eric Anugraham
Excellent Curtipus Service. Hoghly Recommended
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November 2023 by Syn mu
Great customer service.
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September 2023 by xXTHELOSXx
These other recent comments are the truth. Here at 7 am for an oil change. About 5th in line. Been here 3 hrs + now. Go elsewhere for real. Garbage.
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August 2023 by Mary Werner
I inquired on a price for a specific part. The young man on the phone was courteous and knowledgeable.
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July 2023 by Edwin Sanders
Usual long lines. Be ready for a long wait.
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June 2023 by Ramon Leyva
When I took my vehicle in for an oil change, there was 3 vehicles in the waiting area in front of my own. I was told by the auto center employee that it would take an hour and half, maybe less to be completed. After an hour of shopping, I returned to the autocenter to find the 3 vehicles as well as my own hadn't been moved yet. I asked for my keys and left. They are very unprofessional and do not care about the customer. Another time I was quoted a wait time of 5 hours because the 4 vehicles in front of me were getting new tires and an oil change. If I could give them 0 stars I would. You're Better off paying a little more money at oil changers and have your vehicle ready within 15 minutes to an hour.
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April 2023 by Matthew Ortega
I called beforehand to ensure that they could mount and balance tires that I had purchased online and I was told yes over the phone. I then cleared my afternoon and hauled my new tires to Walmart, after waiting 15 minutes in line and then an additional 20 minutes after my Jeep was pulled into the garage. I was told that they were not able to mount my tires because they did not meet the specifications of my Jeep. I explained that the stock specifications no longer applies because I have modified (lift kit) my Jeep. Overall it was an annoying experience because everything could've been avoided if the person I spoke to on the phone would've given me a more accurate answer
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December 2022 by Desert Style
Took a long while but got what I needed to be done.
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July 2022 by Alfonso rojas
Long wait. Tires are great
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April 2022 by Ernie Valverde
Went in to get an oil change, now my truck is leaking oil. Once I get my truck fixed I'll never go to the Horizon Auto center again.
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December 2021 by Cesar Dominguez
Called and they said just stop by with your tires to get mounted, showed up to the store with tires and they only install by appointments, that could have been said over the phone. Total joke of customer service
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October 2021 by Edgar Perez
They lost my battery because they were understaffed had to buy one some where else
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September 2021 by carlos peregrino
Professional service ?? the guys at horizon store are great, keep the good work