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February 2024 by James Morris
Brandon B was beyond helpful. Beyond patient and knowledgeable. Corporate fraud office is horrid 10/10 don’t recommend those guys. But Brandon was a the man. If you’re looking to get anything from at&t see him!
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February 2024 by Wayne Weaver
Quick and eager service from friendly reps! Thank you
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February 2024 by Monserrat Pinedo
Christian helped my husband and I. He is incredibly knowledgeable, probably the best service I have received at AT&T in decades!
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February 2024 by Wayne Garrison
Was having issues ceging my phone while driving. A young lady (Melody, I think) took the time to clean out my charging port and clean the phone up. All without charging me a dime.
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February 2024 by Julia Rodriguez
Very good service and speed
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February 2024 by Frances Simmons
Melanie at the Kingwood store was great. She went above and beyond with helping us for several days. She deserves a 10 plus in my book
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December 2023 by deborah starr
Just wanted to share with you my experience at AT&T Kingwood Town Center. Jordan helped me with my phone when I was having problems. He was very educated, kind ,considerate and knowledgeable. I just wanted to shout out that I am so thankful to have AT&T Kingwood TownnCenter as my cell phone service. Thank you again Jordan.
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December 2023 by Mickey O.
This may be the worst retail outlet I have ever been to. AT&T made offers when we subscribed to their internet and phone plans that this store would not honor. Rather than providing customer service they only said no, we will jot honor that AT&T commitment and you will need to pay for what was guaranteed to be a free upgrade for our cell phone. They will never see our face in their store again and recommend you go somewhere else! Too bad I can't post a negative star!!!
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November 2023 by LaShonda Stokes
Kingwood store - Ty was/is very knowledgeable and skilled at her role as a sales consultant. She provides excellent service and talks through everything to make sure I am informed during the process. Ty possesses the intangible soft skills to create an exceptional customer experience!
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October 2023 by Brandon Fischer
I absolutely had a wonderful experience after having such a bad experience at another store. This place I will always go to for all my AT&T needs and it’s 45 minutes away.
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October 2023 by Heath Allphin
The employees are nice, but the company will lie to get you in contract and after that they don't give two you know whats about their customers. I was told 1 of my 4 phones would be free and my bill would be around $200/month. It was over $300 a few times and after almost a year of complaining, it is still $260/month. Some higher-ups have told me oh well, you signed the contract....some customer service....
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September 2023 by Troy Goldman
Look- I hate the car salesman vibe you get from stores like this. But, my last visit was not bad. The salesman was friendly and knowledgeable. The products were in stock. And I really didn't have to wait an unreasonable amount of time.
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September 2023 by Austin Plummer
If I could give zero stars I would att can't solve any issue with phones there go to is oh the phone does work but you should just replace it any way my phone a year old it's perfectly fine att doesn't know anything about trouble shooting phones they have like a one page script they run off of and when that's used up it like oh well we did all we could just go ahead and replace the device.
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July 2023 by Candace Gallegos
Great service from the employee Alisa. Went in multiple times to upgrade my line and then also another time to add a line and get an iPhone. Each time she helped me set everything up and went above and beyond. I would recommend asking for Alisa on your next trip to ATT.
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July 2023 by Chris Summers
Haven't had to go here in ages but I wanted to price a new phone. Got the information I needed but the guy who helped me wasn't very friendly or knowledgable.
