-
March 2024 by Brandon Marcely
Drive through scraped my mirror because it’s too narrow for a regular vehicle! Nobody answers phones and atm didn’t even work. $160 in damage for new side mirror and this Bank of America could care less
-
March 2024 by hecmanuela sosa
This office has definitely changed a lot. Communication with the person who assisted me did not flow, and they have also made the same mistake with the credit card 3 times. I will change offices
-
July 2023 by Margaret M.
I've been a customer of this bank since 1990 and have never experienced such rudeness and insensitivity as July 17. I tried to deposit a check from my resale shop for $246.10 and what the ATM recorded was $6,246.10. I knew this was not right so I went inside to tell them of the problem. The young woman at the front desk told me the error was due to my incorrectly entering the amount of the check which was produced by a computer rather than a handwritten check. All I entered was my PIN but she wasn't interested in that. So although the $6000 error has been eliminated the bank placed a hold on my deposit until July 26. I called BOA on July 17 and after being on hold for 20 minutes and 57 seconds finally spoke with a bank representative who told me the $6000 error was been taken care of and there should not be any further hold on the $246.10 check. She also said she would report this ATM as problematic and needed to be repaired. The hold on my check is still in place until 7/26/2023, at which time I assume the amount will finally be credited to my account. No guarantees, right? I really hate this treatment and hope that steps will be taken to make sure it doesn't happen to other customers.
-
July 2023 by Carolina Lopez de Emmerich
I always have had a good experience at this branch, the employees are always smiling and ready to help. Some times only one teller but usually is fast
-
June 2023 by O B
No line, fast, and friendly service throughout. Teller Cristina was most pleasant to work with and answered any questions I had.
-
May 2023 by Bobby
I had a terrible experience at this bank. I'm not going into detail. They need a new manager!
-
May 2023 by Luis Hernandez
Jocelyn Padilla is the best! 5 stars for the amazing help and support given! I highly recommend this location
-
February 2023 by M. Saw
One teller as usual on a Friday. Long waits, no drive thru for a SIMPLE transaction that the ATM could not process.
-
February 2023 by Ghalle Biedermann
I made an appointment for notary services. Appointments are meaningless here. I showed up 10 minutes before the appointment, and they kept me waiting for over an hour and a half..
-
January 2023 by jason z
Only 1 teller 99% of time . Waste of everyone’s time. Keep waiting long long time every visit
-
November 2022 by J G
Been coming to this branch since 2006, and it gets worse every - single - time.
-
October 2022 by Chimmler DuGromston
1. Banks poorly trained. Don't know their own bank policy and require clients to go back multiple times for something that could be done on one visit;2. Horrible wait times. 45 minutes to deposit one check?!
-
October 2022 by N C
Only one teller. Are you serious? Get ready to wait an hour and longer
-
September 2022 by anna Yu
Tiffany helped us. She is very kind and helpful. Thank you !
-
July 2022 by Rachael Nichols
No drive thru and they only ever have one teller. Ridiculous wait time.
