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January 2023 by Kadence M.
Don't rent from these people, we rented a budget from Fort Hood Texas and moved all our stuff back to kingwood due to my husband deploying. We returned the truck two days before our due date. I Filled the truck with 80 dollars work of gas, it was on a full tank and gas cap included. I notice a charge from Budget and when I called it was the owner saying the truck wasn't filled and it was missing the gas cap. We dropped the truck off 2 minutes after they closed and the owner was not back until the next day that afternoon. So the truck was sitting for over 15 hours outside with no cameras, and we got blamed because he never came for the truck. This man told me you're the only person that I'm having this issue with. But after looking at the reviews that was wrong. Stay away from these people and their company. They are only in it for the money and not in it for the customer service and respect of the customer.
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September 2021 by Kathy Morgan
Cruise America is my go-to for camping.
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July 2021 by H Branstetter
The only truck available leaked terribly and the alignment was out. Said it was the only truck available. We arrived with a reservation and no time to wait for a suitable truck. Summer storms with a box and cab the have water running into it. Puddles formed in and on our items. The alignment was terrible causing our drive through horrific summer midwest storms more dangerous.
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March 2020 by Prairie Tarrien
Easy rental process. Clean RV. Excellent service.
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November 2019 by CBRoss Northants
Such a brilliant start and end to the holiday. Owner has so much time to show you around the RV, he will run through everything and twice if you are unsure. Shows you all you need to know and is super thorough. Gives you tips on fueling etc also tips on how to return the vehicle. On return he could have not have been better also, not over fussy, very friendly, realistic about usage of equipment etc. Had a couple of little issues with the vehicle equipment and sorted everything out with ease. The sorted us details of a cab to the airport. Big thanks to Randy and his team, dedication above and beyond in our eyes.
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July 2019 by Kate Lloyd
We rented an RV to tour Texas for 3 weeks, absolutely brilliant. Cruise America couldn't have been more friendly or helpful, first class company, would recommend them
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March 2019 by Mike Robb
Dropped of an RV rental. Slow. Very professional
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September 2018 by Brice Williams
Awesome experience
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September 2018 by Trudy Jonker
Van Cruise America huurden wij een 19 feet RV. Deze was motorisch prima en heeft ons gedurende 6 weken overal gebracht. Echter de uitrusting was zeer karig. Bestek en servies minimaal. De RV was behoorlijk afgeleefd, ondanks het beperkte aantal mijlen op de teller. Misschien is dit afhankelijk van de plek waar de camper afgehaald wordt. Wij vertrokken vanuit Los Angeles, waar het zeer hectisch was bij Cruise America. Mogelijk gaat dit ten koste van de zorgvuldigheid bij de aflevering. Overigens werden we bij inlevering in Houston enigszins financieel gecompenseerd voor het ongerief zonder dat wij daarom hoefden te vragen.
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December 2017 by Zinia Washington
Very affordable and the best thing you can possibly do for a family trip! We had a blast
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October 2017 by Daniel McCoy
Good camper vans. The place looks a little ragged but the rentals are nice. Great service.
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June 2017 by Christopher Cook
Made reservation online. Was supposed to pick up truck at 8:30 AM but received a call at 8:15 AM telling me they didn't have a truck and wouldn't have one all weekend. They had one available a week later, but not the size I reserved, so they hooked me up with a larger truck for same rate. Still, consistency may be an issue.
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May 2017 by Andrew Nelson
Price was cheaper than everywhere in town. Set everything up a week in advance to needing it. Easy to set appointment online and everything went smooth. Get a call two days before we are getting truck to tell us "Corporate" took the truck for a one way and they no longer have anything available for the day we reserved. Didn't seem interested in calling around to get a truck from another budget store or trying to help us, just a sorry 'bout your luck phone call. Called Penske again and they gave us a bigger truck with a ramp, price matched for truck AND mileage. God bless capitalism.
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September 2016 by Ro'Shawn Simon
I needed a truck rental at the last minute since the moving company, Fine Line Relocation based out of Dalla, TX, screwed me over. I booked my rental online and received a phone call from the headquarters that a truck would be available for me. On the day I was to pick the truck up I was late so called and spoke with Randy, who was very nice, to let him know I would still be in. The entire process was smooth and easy. There were no hidden charges. Since I was driving long distance, from Texas to SC, Randy gave me a newer truck to make sure there's a decreased chance of running into any issues. I was very thankful for that. Everything was plain, clear and simple. I would recommend renting a truck from this location. The location itself can be easily missed if your not familiar with the area, but other than that I received really good service.
