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January 2024 by Ally
Disappointing experience. The movers showed up and from the start they seemed to not get along with each other and there was tension among the moving guys. At one point they started arguing with each other about how to unpack the moving truck. There was lots of complaining from the guys about each other and tempers were high. I felt like I was baby sitting teenagers. On top of all of these they put items that were marked top load on the bottom of stacks of boxes and smashed them. We actually had to start helping lift and move boxes because they didn't want to carry them upstairs like we had asked them to. Very disappointing experience. I won't be recommending them to friends or family.
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November 2023 by Linda Nielsen
The guys that moved me worked very hard and were very courteous though I would not use them again. I had a lot of damage to my furniture. I do not believe these guys had the proper training & education to move high end furniture. They should not have been sent to do this job. They verbally expressed they had never seen a piece of furniture like my bed. I think they were overwhelmed. It was a 12 hour job and they even had to come back the next day to redo the electric bed. I believe the company is at fault not the crew. I hope the company will give their employees better training in the future.
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November 2023 by Matt
I chose them since I wanted a company that can make sure there will be no hiccup. They nailed it. The lunch time was too long in my opinion since I have to pay for some portion of it. I liked the fact that there was a supervisor role on the site and making sure every step of the way is with care. I highly recommend them for people who are looking for peace of mind.
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November 2023 by Danny Latham
I have talked & exchanged emails with the GM, since May 2023 to try to resolve the issues. I have a complete recap, but Google review limits size. So, this is a partial review. FFM&S broke numerous items, but my focus is on the theft of property & leaving human waste in storage rooms. Bottles full of urine! When I notified the GM that human waste was left in the storage room, The GM said, "We get all kinds of people in this business."Missing property & parts:Two Mathews Bows Phase 4 outfitted with all the accessories & case $3K eachSwarovski Optik Binoculars SWAROVSKI 8x42 NL Pure Binoculars with accessories headrest and strap $3200YETI 210, $900Five hand-forged hunting knives made by Half Face Blades and BenchmadeCrescent Hawk AX $750Rag Horn Carbon Fiber $420Damascus Skinner $700Damascus Filet $500Damascus Camp Axe $600Missing assembly parts- Life Fitness Cross Trainer FS1 $3500Missing assembly parts-NordicTrack Treadmill X22i $3200Total $19,770On the day of packing completion, I had to leave the storage facility an hour early; the crew was supposed to come to my home with the final invoice & keys. I got the final invoice but not the keys. They also had the gate code. They kept the keys for 3 days, ample time to steal items. I have not addressed the broken things because the theft is personnal & we feel violated.Lance Potter GM partial responses."He called the crew professionals," despite leaving human waste in the storage facility. He called my claim "Frivolous and slanderous." No help, just insulting remarks Firefighting Finest is a lie. Not one person in our home was a firefighter. I plan to file a complaint with local law & state regulators.FINALLY DO NOT USE THIS COMPANY!
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October 2023 by Deborah Willis
We purchased some furniture across town and needed it delivered. From the first contact call they were very professional. I would highly recommend and will use them again in the future.
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October 2023 by Stana Ocokoljic
Let’s be honest, moving sucks. But if you have the right team, it can be a really great experience. We cannot say enough about how incredible our moving experience was from Houston to Dallas. The team we had was absolutely phenomenal. They treated everything with the utmost care, were incredibly patient with our specific requests and were very kind. Jacob Sedar Bobby and Jalen were amazing. The wrapping of our furniture was truly impressive. They need to come over during Christmas to help wrap gifts! Anyone who has broken stuff really needs to understand that the onus is MOSTLY on the customer with respect to the thoroughness in the packing process. Also if there are things that are so fragile and delicate that you would have anxiety with them being moved or stacked (I have those!), then save the worries and simply don’t have the movers touch those things. That said, we wrapped everything very diligently, labeled all of the boxes, not just by room, but based on whether they were fragile, heavy, light, can be stacked, or cannot be stacked. And as a result of that, plus the diligence of these awesome guys, not one thing was broken or scratched. We have used a different company in the past no names (cough cough …All My Sons) and in just a 10 mile move across Houston, we had items, scratched and very poorly wrapped. The these guys were the absolute A-Team, and I would recommend them to anyone doing an inner city or interstate move! Also if the guys do a great job, please tip them well.
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October 2023 by Angie
Firefighters finest movers, did an amazing job. They went the extra mile and had lots of experience working with moves similar to mine. It was done in a timely manner, and they were so helpful and did everything with a smile! I highly recommend firefighters finest!
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October 2023 by Craig Hess
FFM sent a crew out to move my sisters home ( I was handling the move for her ) they showed up on time quickly put together a plan and then quickly executed the plan. what a fantastic job these young men did. zero damaged items. I have nothing but awesome to say about them.
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October 2023 by Rosanne Baisa
Great communication throughout this process. Showed 2 hrs. early for the move.Thought I was going to have to leave my couch behind but they figured it out. All in all they busted their butts to finish the job for the time I was quoted for. Extremely Satisfied!
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September 2023 by Mike M.
This company is awesome. I would use them again and recommend them to my friends. Safer, Darius and Roberto were highly professional, careful, quick and friendly. This was a local move and I thought the price was reasonable.
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August 2023 by Arline Thienel
My crew was professional and friendly also sensitive to my needs. They were careful with my things AND did a great job unpacking and hauling away cartons and packing materials. I have used them before and will use them again.
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August 2023 by Donna Bocchetto
Everything about our move was handled professionally and the young men were so considerate and helpful from start to finish. They really earned their money as it was 105 degrees the day of our move. I would not hesitate to recommend or use again.
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August 2023 by Becky Kraft
I am unable to say one negative thing about the whole experience. Communication was fantastic, the emails sent were informative and left me with zero guesses as to how the process would go down. The young men who moved my mother were professional and handled everything with care. They protected the furniture and no damage took place. They also interacted with my elderly mother with patience and kindness. I highly recommend Firefighting’s Finest Moving! They are well organized and provide a stress free moving experience.
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August 2023 by Bruce Stone
Arrived on time, 3 pleasant hard working guys. Started out wrapping and protecting dining room set. Those pieces arrived intact and undamaged. Great job so far. Later for some reason they started loading items without wrapping. I was concerned that pieces of furniture were loaded with the finished surfaces being exposed to hand trucks with no protection. Pieces came in contact with door frames that could have been prevented, unprotected and other pieces came close to doing the same. Damage was minimal. Items in the bedroom suite suffered damage on two pieces with the dresser broken at a weak place that looked like it was used as a lifting point. Added to that damage was distortion on the same side to the extent that drawers no longer worked on their rails. The doors on the armoires were not taped to hold them shut. This allowed one to break off at its hinges and shatter the door which was built with glued wooden strips. Though the damage was preventable, these things can still happen so will be filing claim for damages and see how well they are at repairing and resolving. Local move.
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August 2023 by Shay Jamison
I have been moving every two years for the last 26 years for my career and this has been the most professional moving team I have ever seen. They were quick but careful, efficient and nice. They worked well together as team to get it done. Thank you guys!
