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October 2025 by Amy O
Great friendly service.
Greeted upon entering.
My clasp broke on my bracelet and it was replaced with no charge. Literally out of there in less than 5 minutes.
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October 2025 by DaniGurl
Very nice staff.
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September 2025 by KATRINA Golden
People helpful and nice variety
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August 2025 by Chaneria McCLain
Good customer service
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August 2025 by Lisa Mc
Very helpful staff. Line looked long, but moved quickly.
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July 2025 by Jeri Grogan
I have been a James Avery customer for over 40 years. I have never had a bad experience at any of their stores. This store is a new one and my absolute favorite one!
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April 2025 by Beth Hebert
As wonderful as the many James Avery stores with super friendly and helpful staff.
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April 2025 by Steven Hutton
Nothing but negative experiences at all 3 locations. Taking the chain (less than a year old!) Having a total of 5 bad links and a previous repair and they not only want u to pay 50 percent for another chain but they want the chain u paid 100 percent for and the repairs when the receipt on the bank says FREE RETURNS AND EXCHANGES. I'm going to be looking further into that bc in my opinion if ever a moment to replace it would be this moment. I don't shower or sleep with it and this isn't the first time. I've spoken to a few others. Definitely something we are looking into.
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March 2025 by Deb O
Needed several James Avery pieces cleaned. Great job. Friendly staff
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March 2025 by James Faltysek
No one to help me with finding something
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March 2025 by Jay Hayman
Great customer service and they had exactly what I was looking for.
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March 2025 by Dyann Smith
Excellent service! I had a problem at another store even though it wasn't their locations fault they still helped and fixed the issue. And their new location looks amazing!
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February 2025 by Kendal Miller
Lauria has a horrible attitude and is very snippy. I purchased a bracelet yesterday and when she showed it to me and was very dull and had a brown tinge to it so I politely asked if she could polish it or if there was a better looking one. Before I could even finish my sentence she snapped at me and told me with a snotty look that the design came that way as if I hadn’t seen the display myself. Today I came to get it shined or exchanged for a better looking piece and I showed the floor working the display and my jewelry to which she agreed the display was shiny unlike the jewelry I got. She directed me to another associate who was working next to Lauria and asked her to shine it which she did until Lauria hovered over her and told her she sold me the bracelet yesterday and told me there was nothing they could do even though the associate did shine it??? Lauria added I would have to send it to someplace else to have it completely stripped if I wanted it shiny. Long story short Lauria needs an attitude adjustment or doesn’t need to be working in customer service!
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December 2024 by Mary Esther Arguello
Received a ring for Christmas and was able to exchange for different style and correct size without any issues.
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December 2024 by Gaby Renee
August is so patient and friendly!! Good customer service.
