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January 2024 by Jai Akasha
So I have been a customer with metro for years and have upgraded my phone multiple times. It’s always affordable and reasonably priced. I went in for an upgrade today and she said the only possible option was for me to buy a new phone. It was $400. I paid then (in store) called the owner of our family plan and she told me that wasn’t a good idea. Get a refund. So I asked for a refund and she said they can’t do refunds so she had to send a photo of my credit card to a GROUP CHAT to ppl in India so he can refund me remotely ???? but if that’s my only option, I went with it and she called this guy and they were saying rude things about me on speaker phone to my face so. Then he told her told her to get a picture of me. Idk man. Don’t go here I guess.
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December 2023 by Susan Byers -Green
Very knowledgeable helpful,knows her stuff.
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November 2023 by Juan Carlos Gonzalez
This store is the worst. I bought a phone that came with defects and called 611 where they told me to go to the store to return the phone and for that store to return my money and they refused to receive the phone all the time and did not want to return my money even though The 611 center told me that it was my right to receive my money. This store does not recognize any guarantee. Be very careful
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November 2023 by Leah Lynn
Metro. Kingwood 494 road next to El Ranchero.100% satisfied with young lady employee. Lady was extremely kind, sweet, very people friendly oriented full of smiles, laughter. She will help 100% to find a way to help you in anyway she possibly can. Whether it's fixing your phone/ account/ buying a new phone. She makes 100% time for your time of help. Give her a chance you'll be satisfied with her profession/ customer service.People friendly is the major key that makes customers happy, satisfied.Metro. On. 494 roadNext to el Ranchero, Kingwood
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November 2023 by Kaitlyn Fikes
Amina was a great help! I’ll definitely come back! Great customer service!
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May 2023 by Joshua Dowell
Single father of 2, taking care of mother. This location was going to charge me $100 for line activation and $50 plan paid 55 online!! Save your money
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May 2023 by Aleliratovar
Just horrible service the guy started yelling at me because I didn’t want to take his ofer and made a really bad comment that’s disgusting
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January 2023 by Lori Garza
Pedro was the best service representative that I have dealt with at any Metro pcs/T-Mobile location. He was helpful, knowledgeable and kind. Thanks, Pedro!
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October 2022 by Amy Gibson
Went to store today and the person they were no help. Terrible service today and now I'm without a phone. Only time I have an issue.
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September 2022 by Wister Cobas
Great and affordable thanks boost guy, I'd be happy with this phone.
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September 2022 by Devan Carder
The only store I found to have an actual selection of phones rather than just two. Maybe three. Also the manager was super helpful. Everyone says about how they lie on the phone. But pretty sure it's because the other people don't understand how new phones work or don't understand the qualifications of promotions. Because people wanna say they were told one price on the phone and another in person. And I was told $140 over the phone and it was $140 for both phones when I went in AND they threw in two cases for me. Out of 17 metro stores in a 10 mile radius of humble this is the ONLY one to have ANY selection AT ALL of the good phones. And tries to keep them all in stock.
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June 2022 by M Roberts
This store has no idea how to work an I phone. The salesman was laid back in a chair with his shoes off when I arrived and I was the only one there. (Now I know why) After 1.5 hour to complete the purchase, I had to go to the Apple store in the Woodlands so they could transfer my info from the cloud. Instead of laying around he should be LEARNING about his products.
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March 2022 by Aisingioro Jerry
I called this location to see if they’re able to help me turns out what they told me on the phone are just lies guys please stay away from this place run fast and farTold me on the phone I can get a new phone for 49 but at the store he wanted to charge me 349
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May 2021 by Fox E.
If you feel sexually about this cellphone store, then you may be Metrosexual. So cheap phones are a must these days, for some anyway, and it's not a very low rent area so I'm surprised to find this here... we've been looking to save a lot of money off of our insane Verizon bill, and this is one of the places that we browsed through. The deals are great but you lose a lot of the special goodies which we have been spoiled by so we're not so sure.
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April 2021 by alex lanza (Alex)
George is the men he knows what he's talking about, go to that metro at North Park it's best service I've had in years.
