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March 2024 by Will Do
My family had some urgent, last minute moving needs and we called up the U-Haul location here in Kingwood to see if they could help.Felipe was our first point of contact and he verified before we arrived that they had the equipment we were inquiring about. When we arrived, the assistant manager, Ms. Melissa, took the time to understand what we were moving and made sure that we had everything INCLUDING the appliance dolly that we absolutely needed.The whole transaction was smooth and everyone at the store was very considerate. If every move was this smooth, I wouldn’t dread them.Thank you guys for being there for us at a time when we needed it and for taking an interest in what we were trying to get done… we couldn’t have accomplished it without you!
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February 2024 by Jared Lesueur
Don’t give a lot of five stars reviews but these guys deserve it. We brought a trailer back that was supposed to go to someplace far away and they were so nice about updating it so that we didn’t have to. Nicest people in the world keep it up!!
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December 2023 by Kim Rahbani
My fiancé and I have come here several time in the last few months for several types of rentals. This location runs like a well oiled machine. The guys here are on top of it, and really go out of their way to make customers feel welcomed and taken care of. They all deserve raises and promotions.
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November 2023 by Ryan Anderson
Don't be fooled by the posted hours of operation! Propane sales ended before 6:20 even though the location closes at 7pm
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October 2023 by Candace Williams
The wait to check in for my reservation was ridiculous. There were clearly not enough staff on hand to handle the volume of customers. During my wait, I, among all the other customers, witnessed a very inappropriate disagreement between staff regarding a reservation where a customer drove off in a truck that was supposed to taken offline for repairs. One of the staff proceeded to call the customer about returning the truck and spoke with the customer in a very aggressive, unprofessional manner - as if accusing him of taking the keys to the wrong truck. The disagreement should have been handled by a manager and discussed privately. Clearly flustered, a staff member got me checked in, but then proceeded to give me the wrong set of keys. I had to come back inside and figure out what the issue was. Due to that mistake, the mileage on the truck was incorrect on my paperwork and I was charged for extra mileage. Upon returning my truck later that day, the staff that received my truck seemed unknowledgeable about what I was supposed to do. He told me just to go home and I would receive an email (I never did). This was an all around very disappointing experience with the staff at this location - they all could use some training on professionalism and operations.
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August 2023 by Al S.
This place will repeatedly charge you for tolls. Even months later you will continue to get charges from them for the exact same amount for supposed tolls but will not show you proof. Beware of the fraudulent practices at this location. I took 3 tolls during my rental and have been charged the exact same amount(which is equal to the cost of all three tolls) repeatedly for the last three months. This place is a scam.
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August 2023 by Diana Vaussman
Multiple units were broken into and management is not doing anything about it. They did not reach out to us to inform us of the event.Once we informed management of the break in their response was that it was too much for their security team to go over the footage of the break in and that they required a police report to actually do the work to retrieve the video.When asked if they would do anything they stated “No” unless you have insurance on the unit.Very rude staff, unprofessional and unhelpful. We took all of our possessions with us and filed a police report. Do not recommend
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July 2023 by Queen Edwards
I don't remember the employees name (very thin Caucasian girl) but she was very rude. She said she would have to take a picture of me with my DL in order for me to rent a uhaul. I asked when did uhaul start doing that she said "they have always done that" I asked to speak with a manager and she said that she is the manager. I very much doubt that. I don't know what her problem was but I'll never go back to find out. DO NOT SPEND MONEY AT THIS LOCATION.
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July 2023 by Stephanie d.
Effectively stole $100. Technician removed full size spare from under vehicle and installed the hitch. After receiving notice that the work was complete, arrived to find the spare in the back of the car. The technician did not inform us that the hitch would prevent the spare tire from being put back in place. General manager told him to charge us $50 for installation, as well as $50 to remove the hitch. We chose U-Haul because of the excellent service that we have received in the past. This technician was rude, condescending and unwilling to accept any responsibility for not recognizing that the hitch would not work with the vehicle as equipped, even threatened to call the police in an attempt to intimidate me.
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June 2023 by Ursah Major
Made a reservation online a week ago for a 10 foot truck. We had issues with Uhaul before as far as reservations go and found that reserving earlier is better, especially for their software to register that information.We came there on a Saturday morning in the summer, so naturally, there would be a line. The worker seemed pleasant but hurried. She was trying to serve two customers at once. It felt chaotic.We were able to get a truck. However, we canceled the reservation as we found out 10 foot trucks have no ramps.The store itself was clean and organized.
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June 2023 by Greg Bailey
Had them fill some propane tanks. The wonderful lady who helped was amazing.
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June 2023 by C Murphy
UPDATE: I think they’ve changed their staff. And I think the manager or owner, Michael, I do believe is his name- a man with glasses, I think he has changed things.The staff is now friendly, knowledgeable , and when I needed my boxes, they were very very helpful.WARNING: Do not use this location.I needed to get something out of my u box. So I followed the rules and called on a Tuesday for Wednesday appointment. I came Wednesday and Andres, the front office person, told me they had no recollection of my appointment. It wasn’t logged anywhere and I would have to call a person named Eric on any morning, to see if they can bring my boxes back from the warehouse the day-of/ same day, since they don’t “do” the 24 hour reservation notice.The next few days I call for Eric. He’s never “in”. I’m told by another guy on the phone that any person with a forklift certificate can get my stuff and they can do it the day of, and I don’t need Eric since they don’t “really do” 24 hour reservations.So I called again Saturday morning, hoping to get something Saturday night. The woman at the front desk, Melissa, tells me I have to make a 24 hr notice for a Sunday box open. I tell her i made the reservation earlier in the week and the location didn’t honor it…She then tells me she has to follow the rules and tells me they don’t do Sunday Ubox opens and I’ll have to wait until Monday. I needed my stuff weds of this week. Not 5 days later!Do not use this location. They don’t know what they are doing and will waste your time.I’m logging a complaint on the BBB. This back and forth is poor business.
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June 2023 by DREY AEA
Had a a flat next to this uhaul on the side of the rode and went in to ask for a four way or 19mm/ 3/4 socket rench. The guy said he not allowed to lend out. But an early worker from Bealey tire( across the street) came out and help me change my flat tire. All I needed was just a way to take my lugs off. I had a spare tie and jack just needed a little assistance. Thank you Beasley tire for the assistance and great customer service and the helping hand!
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June 2023 by Elisha Bailey
Rude staff. Misleading reservation. Asked for 24 hours. Only got 12. Had to move all our property into a different company's truck because our new rental wouldn't workout that day. Will never use uhaul again and will tell everyone about my experience.
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May 2023 by Landen C.
Absolutely horrible customer service. I was quoted by another worker then when I came in Melissa charged me more than I was quoted then argued with me about it. I had the quote in writing and signed by the other worker in hand at the time of purchase. She then finally honored it but still charged me an additional charge of $40. I paid it to get out of there as fast as I could. Do not recommended this location at all.
