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September 2023 by Bill Holley
I have found PTG to be very handy in my transportation business. I only regret losing the extra day on Sunday for purchasing parts. Even some afternoon hours would help on Sunday. I feel it would still be profitable for PTG to do this. Waiting till 8 a.m. Monday is a killer!
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August 2023 by Jessica Grayson
My dad broke down (for the 2nd time this week) near Dallas. He drives a flatbed & was broken down in another state where they said they fixed the issue… NOT. So he chose to go outside of the city to this facility in Howe, TX to get his truck checked out. It has been broke on the side of the road for a day and a half in a severe heat wave with an alarm on the dash beeping at him the entire time. He was able to get towed to this facility on Sunday evening and Monday morning they brought him in first thing. The guys working here were so kind & were so quick and efficient. Actually fixed the issue & got him back on the road. They brought him some water and a paper bowl for his pup to drink out of while they waited. They got him out in half a day & they were so kind. 100% recommend this place! Brandon was awesome and I appreciate them soo much for taking such good care of my dad and getting his flatbed back on the road after his terrible weekend broken down!
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July 2023 by justin linder
Professional and proficient, these ole boys at Premier Truck Group North Texas know what they are doing and work quick. Thanks y'all!
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July 2023 by Alan Southard
Had motorhome PM service. Waited 3 times longer than estimated. More than 100% increase in cost from 2020.
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November 2022 by Miguel Richards
Been in for service twice, both times work was handled quickly and accurately. Communications from David Young was great.
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September 2022 by Isaias Clay
Parts guy's are very knowledgeable. Picking up a part? They know what additional parts you need to make it work! Thanks!
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August 2022 by John T
After being down for a week in Nashville due to unexplained oil leak at Velocity truck center and them putting a bandaid on the problem I was broke down again a week later in Denton, TX with the same problem, truck hemorrhaging oil. I brought it to Freightliner in Howe, TX. and they had the truck in the shop by noon, had the problems diagnosed by 3 pm, and had the part delivered and installed by 1 pm the next day. The part Velocity should have put on to begin with. Haven’t had an issue since. Thanks to the staff at Freightliner in Howe, TX. for the prompt service and overall incredible customer experience I had there. I will use this shop again if I am within driving distance even if I have to drive a few hundred miles to get there.
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May 2022 by Matt R.
By far the best experience EVER at a Freightliner dealer! I thought I was going to be waiting days just to get in but NO! I was told that I could wait for my truck because it would be done same day if parts were available! I was in by 8am, truck in the shop by 9am and my issue was fixed and out by noon and had a load by 1pm!
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April 2022 by Doug Weymer
What an amazing group of professionals! Cindy welcomed me on day one and they looked my 2017 American Revolution RV from front to back. The techs left very detailed notes on the repairs and made sure this coach was ready for our 5,000 mile trek around the US. I wish they were closer to my house because this is was right looks like! Thank you Cindy, Brandon and the entire team in Howe Texas!
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April 2022 by Sean Jordan
Can't appropriately rate the stars yet... But not impressed with the hours of operation here., 8am-5pm during week days
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February 2022 by Michael Wade
Small freightliner shop but I drove from Albuquerque NM to get to this shop. I trust them. Any major issues with my truck. I bring it to this place.Only wish they would provide uber to lodging.
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December 2021 by Ed Brunet
I woke up this morning with a major oil leak from a hole in my oil pan but was able to limp it in to their shop. They were able to work me in and I was back on the road by 4:00 p.m. the same day. I can't express how much I appreciate their willingness to help me out as I was under a load. I highly recommend them.
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December 2021 by Jonathan roman
Thomas is a great parts guy. Always finds the right part the first time. Never a wait at this location either.
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December 2021 by sukhwinder singh
Thomas is a great parts guy very helpful . Always finds the right part the first time.
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November 2021 by Linda Peters
Worked very hard finding a airbag for our motor home. They put it in and back together with in an hour. Thank you
