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March 2024 by Shannon L-Hemenway
Needed a quick place to get away for a staycay for the night and was looking forward to relaxing and a little peace and quite.While it was quiet, everything else was not good at all. I was exhausted so tried to make the best out of the situation but the room reeked of second hand smoke and by morning time I felt like I couldn't breath. I am allergic to cigarette smoke and it was late when it really started to bother me and i did not want the hassle of having to change rooms. Then there were roaches everywhere. Bathroom, nightstand, ac unit, everywhere. Went and got my breakfast which was ok plenty variety but cold and not very well flavored and brought it back to my room had a few bites sat it on my nightstand and a roach crawled across my plate. Well so much for finishing that.At checkout I did let the person know the issues I encountered and she could tell how hoarse I was from breathing in the second hand smoke in the room and asked if I could get a credit back or a voucher for a free night since the room made me sick, she said email corporate there was nothing she could do. I didn't want to be one of those people complaining so just tried to make the best out of a bad situation, but this was Friday and I have been sick since I stayed in that room and that is the only thing different that I have done on my schedule. So no I would not recommend staying.Rooms: Smelled like smoke and had roaches everywhere
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March 2024 by Kerby Fleury
Rooms: Nice and cozyNearby activities: Everything is nearlySafety: Very safeWalkability: Really niceFood & drinks: Great foodNoteworthy details: Treatment was nice. I always enjoyed the experience going to that hotel ? western
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March 2024 by Kathleen Porter
Another good experience.
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March 2024 by Mary Calzada
Another good experience. One thing did go wrong but it was remedied sufficiently.Rooms: Always VERY clean
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March 2024 by Brandy Johnson
Was sent here for a business trip... When I first walked in the hotel smelled terrible and my room was filthy. Stayed for 5 minutes and left.
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March 2024 by Tammy Taylor
Our family had to come to Texas for a medical trip.and I also work for best Western. The room my family stayed in was very clean and the front desk workers were very nice and helpful. we will definitely stay here again. And will recamind y'all if anyone comes your wayRooms: Yes I willSafety: Very safeFood & drinks: Yes
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March 2024 by Jon Lambert
A proper breakfast with eggs, sausage, potatoes, biscuits and gravy, orange juice, yogurt, apples, etc…Also a very friendly staff and generally light and clean environment.Great value for money.
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March 2024 by Jeff Short
This is a beautiful Best Western!!! highly
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March 2024 by Sharon Sheehan
I'd give them a 0 if I could. We rented 2 rooms for Christmas and when my family got there they didn't have the rooms promised. I got them in the rooms they needed and paid the difference. I called back and they gave me my money owed for the difference. No apology and when I sent my review it was less than what they wanted. They stated I got my money and I ordered those rooms and decided to change my reservation. So basically it was my fault. I went on Facebook and messaged them and still they do not understand about the customer service. Maybe a sorry or it was our fault would have helped. My niece says they came to do a vacant cleaning in her room, so not sure if they even cleaned it ? Not one person has wanted to talk about this. They are stuck on we refunded the difference. It wasn't about the money!
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March 2024 by Adam Johnson
These rooms were very spacious. I threw up but it was in the sink so it washed out ok. Still gotta all over my wife's dress but, as she explained, it wasn't vomit but from the bum. She's quite the lovely English lady. We went to drive go carts the next day.
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March 2024 by melissa robles
Food & drinks: Room service is not available. Only breakfast from 6-9
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February 2024 by Katrina Forshee
Construction makes hard but nice
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February 2024 by Angela Decker
Short staffed only true complaintDue to construction difficult to get toRooms were cleanEntry foyer is very nice with snacks etc avail for purchaseOutdoor hot tub and pool availableFor a new hotel upkeep could be much better
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December 2023 by Simone Burns
Everything was clean, and the breakfast was awesome. They have an alternating breakfast menu, but mostly, you get your basic breakfast foods. Everything is always clean and well kept anytime I visit.
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December 2023 by Eladio Diaz
The morning buffet is delicious! The entire staff is great. Me and my wife spent several days in Houston and this was wonderful!
