-
November 2023 by Steve Styles Photo
I've been a loyal customer of Blue Wave Car Wash for the last four years, appreciating their service until a recent incident that has significantly changed my view. I was informed that I needed to update my account to include my license plate number, as they are no longer using windshield stickers. What should have been a simple update turned into a long and frustrating process.I found myself standing outside for 25 minutes, just to cancel my old account and create a new one. To my surprise and disappointment, the new account was more expensive than my previous one, for the exact same car wash service. This unexpected price increase, along with the inefficient process of updating my account, has left me feeling undervalued as a customer.The lack of transparency and consideration in this change is unacceptable. I expected better from a business I've trusted for years. It's disappointing to see a company disregard the loyalty of its customers in such a manner. I hope my experience serves as a wake-up call for Blue Wave Car Wash to improve their customer service and communication. For now, they have lost me and my wife as customers.
-
November 2023 by Blesson Thrash
Best experience I’ve had at a bluewave store. My truck was extremely clean and I am considering a membership after my conversation with Val. She was extremely helpful and paid a great attention to detail. She made my family have a good day and put smiles on a lot of other customers faces too!
-
November 2023 by Lyntonya “BABY GIRL” Baldwin
If you haven’t tried Blue Wave, it’s a must. I tried it one time the same day I purchase a membership. I love it my car come clean one time around sometime. I go through twice just because I like the customer service. Those guys are wonderful. My home blue wave is 9719 N.Sam Houston Pkwy Humble,Tx.77396.Oh, the lines may be long but it’s worth it go try it. Love you guys.
-
November 2023 by Sarah F.
Attend was very nice! First time at Blue Wave! I was instructed on what was available!
-
October 2023 by Daniela R
Have been coming to this car wash for the past years and never any problems till this day where it broke my tire valve and at mid wash I was on a flat! Be careful who’s guiding you when entering the wash apparently they hire any idiot without proper training and looks like they don’t even want to be there working! All I could do is submit a claim to corporate which is bull because they don’t cover aftermarket. Last time coming canceling all of my three vehicles membership!
-
September 2023 by Deidra Kaye Rector
9/21/23...Drove 12 miles out of my way to get car washed...cones were up to block driveway and it was closed...but website said closes at 8pm!
-
September 2023 by Jordan Wiltz
Absolutely my favorite car wash! Best Vacuums! & Fantastic staff! Val went above and beyond for me by polishing my tires without me even having to ask ??? i love her for that! (she needs to be promoted) i’ll forever be a member here ?Service: Polishing
-
September 2023 by Tracy McLaughlin
Mike Zavala and Val the store manager give their absolute best. This carwash is always clean and they take amazing care of their customers. I highly recommend this location to everyone. If I could give 10 stars I would but 5 is the highest option.
-
September 2023 by Allisonpaige Byrd
Greatest experience I’ve ever had at a car wash! Thanks to the manager Val, super fun attitude and definitely an awesome manager. Thanks for making my day along with providing great service ?.
-
September 2023 by J G
This is the best carwash in Houston TX, I bring my sports car and luxury cars to this clean location daily and I'm greeted by Val the store manager and Mike zavala with a smile. I highly recommend this carwash...If could give these guys a 100 stars I would...
-
September 2023 by Retro Vizio
This is the best carwash in Houston TX, I bring my sports car and luxury cars to this clean location daily and I'm greeted by Val the store manager and Mike zavala with a smile. I highly recommend this carwash...Services: Auto detailing
-
July 2023 by Jesse Rivera
Great place to wash your car and vacuum, shout out to big mike for great customer service??.
-
July 2023 by Samari Cardoza
Me & my girls had an extremely positive experience at Blue Wave Express. Big Mike went above & beyond to give us the best experience he could. He seemed like a very genuine person, I really liked his positive attitude. God bless him!Services: Auto detailing
-
June 2023 by Nina Borunda
This car wash experience was absolutely amazing for me. Val really went above and beyond to provide the best customer service I’ve ever received at a car wash! All the employees were smiling and very welcoming. 10/10 would recommend to anyone
-
June 2023 by Bojuee P
Everything was great the customer service was amazing and my car was very clean I highly recommend coming here.
