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February 2024 by Nicholas Arvidson
Needed work boots, not cowboy boots. No one knew anything besides cowboy boots. Guess I’m in Texas.
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February 2024 by Karyme Monsivais
Very bad customer service purchased a hat realized it was stained when I got home and also had scratches on top so I went to try to exchange it for a new one and a few employees circled around talking about customer and tried to just clean the hat instead of giving me a new one. As we walked out of store employees were still circled around talking about the customer.
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December 2023 by ANDRES SANCHEZ
Marlen and Eduardo gave awesome service sold me all the cleaning products w multiple brushes and as well a nice box for my boots-Taquero Too Good Papi
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November 2023 by Thomas Casarez
Thankfully I ordered online. Workers don’t want to be there. They’re in a little circle with friends (people not in a name tag) or just in the corner hiding. I couldn’t get help when I walked in. Eventually I found someone to help me, girl seemed like she needed some help but no one was around. She ultimately told me to just go, I guess they had to check my bag out but yeah. No one was even checking on customers. I’ll definitely shop elsewhere.
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November 2023 by Zedrio Speights
Carlos was helpful and all the Staff was attentive and professional. Best location I've visited yet.
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November 2023 by Bill McClellan
The manager in the store left a lot to be desired, they were not very customer oriented and failed to provide good service.
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July 2023 by Jairo Garza
Went in at 8:30 to look for some work boots but after walking around for 15 minutes decided to leave without finding anything. Seems to be good selection though just that no one asked to help and it was uncomfortably hot inside. Need to get your a/c fixed.
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June 2023 by Nataly Lorin
Always great to go there. Lots of choices. Clean store. Nice staff.
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May 2023 by Nita Earnest
Check your prices before getting to the counter. I had a jacket with a discount price. When I reached the cashier, it was a higher price. No one chose to honor the lower price.
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May 2023 by John Clabaugh
They always have what I need, whether it's a new pair of boots,shirts,belts or hats. Wide variety of all cowboy apparel. Great location and always friendly,helpful and knowledgeable employees to answer all of your questions
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March 2023 by Andrew Weber
Good place for FR Workwear. Wide selection and good coverage for shirt sizes, and waist/inseam on pants. I wasn’t boot shopping, but will return when I need some. I looked around - they have about every size, style imaginable.
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December 2022 by KJ Malota
Got just the boots I was looking for and right when you walk in you are greeted with the smell of classic "Boot Barn Scent" which I LOVE. Definitely recommend and customer service is GREAT. One of the people came right up to us and started asking our preferences in boots. 5 stars definitely.
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November 2022 by Dippin Inks
Was treated as though we were trying to steal fron the place. Whole experience was rushed and rude. Asset protection came over and whispered into the ear of person helping us and his whole attitude changed. Even attempted to take my choice of purchase. A pair of 245 dollar boots up front. As if I wasn't trusted to. I made it clear I could handle it. Have spent alot of money there in the past. But they just lost my business I've never been treated that way before. And never wish to again.
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November 2022 by J Ran
Worst customer service. I was looking to purchase a felt hat. Waited 20 minutes without anyone offering assistance. Finally found a store employee who said she will find someone. Waited another 10 minutes and a large gentlemen came out to assist me. I asked him for a 7 1/2 Cody James black felt hat, he looked at me and said there should be one out there and proceeded to help someone who just walked in… Don’t waste your time and just go to Cavender’s.
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October 2022 by Naomi How
Patrick did an amazing job shaping and cleaning my cowboy hat. He’s a remarkable young man. Very polite & pleasant demeanor & knows his stuff! Go when he’s there!
