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November 2023 by Gayle Johnson
I, Gayle Johnson was graced with the presence of excellent customer service. Everything was explained to its fullest, so that I could make the right decision for the work performed on my 2014 Equinox. I got home and referred several people; to the brake check in Humble on north sam Houston Pkwy. I will be revisiting next week with my 2016 Nissan.
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November 2023 by J.Ricardo Amaro
Profesional ,"ON POINT' inspectionCourteous and friendlyKnowledgeableYes, I WOULD DEFINITELY RECOMMEND7717 N Sam Houston Pkwy E, Humble, TX77396
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October 2023 by Jacqueline Scott
I scheduled an appointment easily on the website. I arrived a little early and was greeted with a smile upon arrival. The young man explained the process and minimal wait time for my car to be taken care of. He also notified me that since I was a return customer, today’s cost for my oil change was half priced!? I also received a text message that informed me of each step. I was in and out within 30 minutes. It was a wonderful experience!Service: Oil change
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October 2023 by D C
****THE WHEEL CAME OFF AFTER DRIVING AWAY FROM THIS PLACE.****Husband made it less than half a mile and the back tire came off. Scrapped the bottom of the vehicle trying to get in to the gas station to get out from incoming traffic. Our son was in the car freaked out.We contacted corporate since they say they want to make it right. But they don't really want to make it right. We only asked for a refund on the brake job because we can't trust they did it right and we now have to get it done somewhere else and for the repair on the damages done that the repair shop said we would need.The VP's response was nothing is broken, and if you want to go to court that is what they will say.
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October 2023 by Jason Ockerman
Raul took care of me very well? Had some work done under warranty, he went above and beyond expectations. Very professional and highly recommend this location.Service: Brake service & repair
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October 2023 by Scorpio Discretion
So, I'm just now looking at my receipt via text, discovered his name is Maumoud, not MoeMoe or MoMo. I'm appalled. This man documented that I "cursed him out". I never used any foul language towards him. I asked him, if he was having a good day and he proclaimed "he was fine and asked why" , I said "bc u come off with a lot of animosity and it's unnecessary", he insisted and said, " well do you want your car back" vs make the matter right bc all I wanted was some changed brake pads. I said with your attitude, yes I would like my vehicle back. See, life is already difficult in this world. Idk if this man woke up on the wrong side of the bed, but with this type of behavior is uncalled for. Now, he's falsifying information to where this is exactly where the trust issues comes from. I'm already a woman, in society they undermined women to not know anything about vehicles. Well, on the contrary, I'm educated about vehicles and he blew this completely out of proportion. This man is completely unprofessional. And the bias behavior screams "sexist" discrimination. I never been so disrespected til this happened. I'm very upset and disappointed. He needs to take accountability and responsibility for his unprofessionalism.
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October 2023 by D C.
****THE WHEEL CAME OFF AFTER DRIVING AWAY FROM THIS PLACE.****Husband made it less than half a mile and the back tire came off. Scrapped the bottom of the vehicle trying to get in to the gas station to get out from incoming traffic. Our son was in the car freaked out.We contacted corporate since they say they want to make it right. But they don't really want to make it right. We only asked for a refund on the brake job because we can't trust they did it right and we now have to get it done somewhere else and for the repair on the damages done that the repair shop said we would need.The VP's response was nothing is broken, and if you want to go to court that is what they will say.
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September 2023 by Cynthia Lawson
Everyone was professional and efficient. This was my 2nd visit at the Humble location and both times I received excellent service!Service: Brakes
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September 2023 by Terry K.
Took my car in to Sam Houston Pwy E for break inspection. Albert took care of us. He performed break inspection and was very honest to inform me that I don't need break pads replacement at this time. He was very professional and courteous. I highly recommend this place for all the services that they provide. Very satisfied customer!!!
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September 2023 by Danielle VS
I love it there. It was easy to schedule online and the oil change was quick. The price was awesomely good and the customer service was above and beyond. Made my bestie make an appointment to get hers done while I was paying for mineService: Oil change
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July 2023 by Willie Roston
I had an appointment at 8 o’clock arrive five minutes after they pull my vehicle in the shop right away but they didn’t start working on it until one hour and a half later. I feel when an appointment is scheduled the work should start on your vehicle as soon as possible .Services: Wheel alignment
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July 2023 by Danyece Black
I needed a synthetic end oil change and this location of Brake Check just happen to have a promotion going on. They were able to service me a time frame of 30 mins or less, from beginning to end, including registering my vehicle in their system-for future services. I recommend this location, it's clean, the service time is good, the gentleman here have wonderful customer service and value the customer.
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June 2023 by Rev. Dr. David J. Trainer, Sr.
I've used this place 2 x's and liked the services but After today, I will no longer use their services. Checked in a tad after 1p with one car finishing up before me. My car was pulled in shop 1:17p. I watched my vehicle remain on rack for quite sometime while 4 techs are working on a Chrysler 300. No one up front to explain while others were waiting to be served. When asked rep after bringing my car up to front what was the reason for delay, no response. Very unprofessional this day. Will not ever return
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June 2023 by franklinasonofgod
Great service and quality work. They took care of me quickly and resolved my vehicle issues even thought I arrived an hour and half before closing.
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May 2023 by Donna S
You should show your Employees that you Appreciate them. They are working in Hot Humidity to complete the job well done. I pray that when I return for more work on my vehicle, I will see a large fan circulation in the work shop..