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November 2023 by G C B
Zero service, store manager extremely aggressive and tried to add on fraudulent charges. Refused to accept my commercial coverage, and he ended up cancelling my reservation at the time of pickup. Putting my deliveries and business behind schedule. This location needs to be investigated.
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August 2023 by C. Mack
Bright spots:(1) The location is clean, the employees were cordial when I arrived during pick up and drop off, pick up/drop off procedures were seamless, and the rental car was spotless.(2) The representative who greeted me during pick up explained the refueling fee set by Budget well, explaining that the inflated price served as a deterrent to those who might want to drop a rental off without a full tank. Although I initially felt that he was a bit defensive when I tried to recall fees set by other rental companies I've used in the past, in hindsight, I now question whether my own approach was the best. I was really just engaging in conversation with the gentleman and could've been more thoughtful about my words or line of questioning. (Moral of the story: Always be willing to reflect on your own words/actions and make adjustments as needed!)Areas for improvement:(1) During drop-off, I informed the Budget representative that the car I rented (a Kia Sportage) "dragged" quite a bit, especially when I attempted to accelerate to 60 + mph on the highway. In response, the representative stated that the car has a "small engine," suggesting that what I described was normal. She then asked what type of car I drive at which I replied with the make/model of my car. She stated that my car also has a small engine and she thought that I was going to reference a faster car/one with a stronger engine. She then went out to inspect the return. Upon her return, I stated that I could not let my concerns go as 1) even though I may have a car with a smaller engine, it does not drag like the rental car and 2) dragging usually indicates that there is an issue with the vehicle. In what I felt was somewhat dismissive, she thanked me for my feedback, handed me a receipt, and when I said thank you, did not respond.
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August 2023 by Brittney Mayweather
Love every car I always get from there and the guy is always super nice and understanding.
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June 2023 by Tamera Keys
Great Location to rent from! Fast service and a good selection of cars! I have been happy with all the rental cars I get from here!
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April 2023 by mike floyd
Location is a mile from me. Easy online reservation that is user-friendly. Easy pick-up and easy drop-off. Even had a key slot for after hours drop-off. Staff was friendly and helpful. The vehicle was clean and ran great.
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March 2023 by Shardae Hildreth
Not the cheapest place but good service. They don't take cash or prepaid cards and watch out there's a 75miles an hour max on the moving trucks. Makes for a long ride
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December 2022 by Vinson Burgess
I rent cars from here all the time. I never had any problems until I returned the vehicle on 11-27-2022. The guy said he smelled smoke! That’s so far from the truth! He said there’s ashes in the car and when I said, let me take confirmation pictures and I was denied……he said it’s to late for me to take pictures because I just turned the car in (2 minutes ago). He put an additional $450, for something that’s not true. I’m in the process of disputing this false accusation. If anyone has experienced any type of unprofessional service let it be known, take the appropriate actions. There’s no way anyone should be held accountable for something like this (that’s not true). Just because he said it! What about my previous history with Budget, and nothing confirming his false accusation.If all he need to say is he smell smoke and it cost me $450……nothing else but his accusation. I’m disputing and filing a grievance etc
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November 2022 by Erik Hull
These guys will meet or beat your expectations. This is the only place I’ll rent from. On 1960 in Humble
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October 2022 by I'm Too Strong For Your Own Good
4525 FM 1960 is the best location: Father and Son work ethic is impeccable. Excellent Customer Service All The Way.
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October 2022 by &%
Bad experience with the guys there name jose and Angel they did not explain the right wayCompany it's ok but the management that they have not a good experience
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October 2022 by andell j
José and Angel are always very helpful and friendly. Highly recommend.
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September 2022 by Bryan Purcell
Easy and fast rental process. The gentlemen (Jose) was very nice and professional. Highly recommend. Thank you!
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July 2022 by Kristal Collins
I have been renting here since 2018 and the ladies that were here was very nice and helpful. Now they have some man that is very rude and needs to be replaced. He has no customer service skills at all. I will start looking somewhere else to rent.
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July 2022 by Nicholas Erickson
Absolute awful company. They will schedule you for after hours drop off then place responsibility on you if something happens to the truck while in their lot using the after hours drop off. When trying to get help from customer service they will pass you through 3-4 different telephone operators who all ask you the same questions. By the end you will talk with a representative that knows nothing of policy and simply tell you there is nothing they can do to actually assist you. DO NOT RENT FROM THIS COMPANY. I have rented uhaul and Penske before and had a MUCH better experience. Additionally, they will not gaurantee a truck like Penske will, so goodluck if they don’t have a truck for you on your moving date. Finally, I had to be given a different truck at pickup because the first wouldn’t start. Salt in the wound is the truck I was given had broken AC and cracked flooring in the hauling chamber. All in all, I’m surprised this company is still in business. If you enjoy spending your days in complete frustration by circumstances beyond your control then rent from budget.
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April 2022 by Hollynn St. Clair
Booked a cargo van three weeks in advance to move from Houston to Chicago. They called yesterday and got our pickup day wrong, then told us they couldn’t get us the cargo van we ordered almost a month in advance. They told us they would have one sorted out when we called back, and then when we show up this morning they don’t have it ready for us. They did not communicate yesterday when they found out it fell through AGAIN near closing. Now we are scrambling to MAYBE get the next size up with no guaranteed discount, and no guarantee that this truck will be available today. Additionally, the customer service agent tried to have us purchase insurance, which is stated as unnecessary since we have our own. Do yourself a favor and save yourself time by going to a reliable truck rental service.Budget truck rental as a company was very helpful when it came to the customer service line. But DO NOT come to this location. The guy working there, plainly, sucked at what he was doing. Fully admitted to knowing a day in advance that he could not get us the truck we requested but did not bother contacting us.