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September 2021 by Jamie Locklin
Charged an extra $100 for insurance the day of or would refuse the vehicle. Renter beware. Prices are NOT as advertised. uHaul would be cheaper after all the add-on a $250 rental was $420.
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July 2021 by Tasha Richard
Way to expensive!! Go to uhaul!
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April 2021 by Huyen Tran
Worst customer service!!! They were not helpful at all
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May 2018 by Phillip Joseph
They absolute worst customer service. We booked a truck 3 weeks in advance to move from Houston to Michigan. The day before they called and said they don't have it and cancelled on us after we both flew down to drive it up! Then we wanted to push the date back to June 29th and they want to charge us $400 more. I have to get 4 more flights and take work off and they want to charge me.. still in the middle of this. Will never ever use then again after this.
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April 2018 by Ann Keith
Made reservations with 800 number, got here and there were a bunch of changes with the bill. They were trying to tell me that to rent from 11am to 9 am the next morning was a charge for 2 days. My written reservation confirmation from the 800 number was the only way that I got her to change it. Lots of little hidden fees if you're not careful. Watch your bill closely if you're going to rent from here...
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February 2018 by Edward Reddersen
Very happy with price. Cheaper then pensky or uhaul.
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February 2016 by James Fernandes
Very bad experience all hidden charges not worth it no no no
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December 2015 by Julie Towns
Budget truck rentals has the worst customer service ever!!!!!!!!