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February 2024 by Michael Alejandro Cruz Sepulveda
This is not a review for this location. It is in general in this company. I do not recommend it at all, bad experience with this bank, they canceled my account for a transfer that a friend made for $500 and they left all my money withheld for I don't know how long. This bank is terrible
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February 2024 by Rami E.
If I can give it ZERO stars I would!! Worst banking system ever, CC payments takes to 1 week to post!! Customer service has no idea how to help zero experience. My advice bank with other banks and avoid the headache and waste of time and money.
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December 2023 by Amy H
One atm being serviced. The other one won't even let the card go in. I drive up to a booth & get no response. Yet two cars already got help one after the other in the next stall.
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November 2023 by Maggie Christensen
I’m a new customer and if the customer service I received from Mrs Ashley is a reflection of the banking services I will receive I will be a member forever. She was awesome
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October 2023 by Carin Johnson
Not a single complaint about this place. The employees were friendly and I didn't have to wait long. I accidentally left my notebook there (that is of no value to anyone other than me) and they called me and let me know so I could come back and get it. They could just easily have thrown it away, but they went out of their way to make sure I was happy.
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October 2023 by Alejandra Restrepo
no stars! recently went and got my car broken into after i left the bank. when i called to see if they had cameras or if they knew anything the manager said this has happened several times and i just had to be careful! AND they only had cameras at their ATM machine. (I was with my 3 year old) SO YES I WAS CAREFUL! if you know this has happened several times and around the area why not protect your bank and your customers??? install more cameras and more security! Terrible!Also, the teller deliberately sent me to the ATM to withdraw my money.
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October 2023 by JaBriska McCarley
ATM for cash deposits NEVER work @ either ATM here. I'll be switching banks asap, so tired of this constant situation.
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September 2023 by Yvette Sanabria
After numerous unsuccessful attempts online to acquire a case number for my late son’s probate and submit documentation to Capital One per their procedure, we opted to visit a branch location. Ally understood our plight and assisted us. She obtained the case number. We are waiting for Capital One to accept our documents in order to complete the transfer of assets. Thank you Ally!
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July 2023 by Juan Z.
If there is a Big fat zero or no stars for capital one bank I would use it. Fact is the closed my account because of a fraud check that I had nothing to do with that was obviously fraud its sad that they do business like that. I'm so happy I switch to Bank of America, I do not recommend that you do business with this type of entity the completely suck...
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May 2023 by Zw S
I have used this branch for notary and medallion signatures and always had fast professional service.I've had much lower quality of service with other banks.
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May 2023 by yvette melancon
Everyone was very friendly. Did not have any problems getting what I needed done.
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April 2023 by Juliet Lopez
Man lately Capital One tellers have been awful. Many times there are no lines but it takes 10-15+ minutes to get funds. Also many have route us to coming inside to get funds or change when already in line.
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March 2023 by Natasha Reyes
Horrible service. I called around 1pm on a Wednesday back to back for over 30 minutes just to get ahold of someone to ask a simple question and not once did anyone answer the phone. I double checked their hours online and on the phone for this specific branch and it was well within business hours. I’m not sure if this location closes for lunch but if so it needs to be listed on their hours or they need to honor the hours set by the company. If your hours are listed 9am-5pm then honor them as such.
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December 2022 by Gissel Rodriguez
They don’t respect their BUSINESS HOURS, if you go to this branch 5 minutes before closing they will deny giving you your own money. I have aBussiness account here and ever since Atascocita branch closed I had to deal with the workers at this branch that don’t help and are rude. I will be saying good by to my 10 year account with capital one thanks to the people at this branch.
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September 2022 by Umer Hassan
I used to swear by CapitalOne bank but this branch changed my view totally, horrible treatment for a long time customer and treated like a hostage to get my own money. I'd go to competitors for my banking in the future.