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July 2025 by Manuel Revilla
I visited this store on Friday, July 25th to help my cousin buy his first pair of boots. We were visiting from San Antonio, TX, and unfortunately had a very disappointing experience. While browsing, no sales associates approached us or offered any assistance. At one point, I stopped a gentleman who was walking by and asked if he worked there. Instead of confirming, he simply replied, “What do you need?” I asked about the difference in pattern between two pairs of boots. He gave a brief explanation and walked away without offering any further help. Still unsure, we ended up asking a customer, who kindly provided much more detailed information on the patterns and quality.
After selecting a pair, we went to the register and asked how to go about purchasing them. The cashier called for assistance, and it turned out to be the same person I had stopped earlier. He retrieved the boots and attached a red tag with a barcode and the name “Mark.” It’s important to note that he was not wearing a name tag or anything identifying him as an employee of Cavender’s.
While waiting to check out, we were helped by a wonderful cashier named America. I asked her about the tag, and she explained that it was used to credit Mark with the sale. I was immediately frustrated—how can someone be credited for a sale after offering less than 20 seconds of vague, unhelpful interaction? We made our decision with no actual support from staff—only with the help of another customer.
I removed the tag and voiced my concern. This kind of sales practice is unacceptable. If this is standard procedure, how many other customers has Mark claimed credit for without truly assisting?
If we hadn’t been on a tight timeline for an event on Saturday, we would’ve walked out and taken our business elsewhere. But being from out of town, we didn’t have time to keep shopping around. A big thank you to America for her kind and professional attitude, she was the only positive part of an otherwise disappointing visit.
If you visit this store, I highly recommend do not get helped by Mark. Seek out someone who will actually take the time to support you through your purchase.
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July 2025 by Lorna Hood
Great selection and employees were friendly and very helpful.
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June 2025 by Fernando Zapata Gatón
A little pricey, but good stuff.
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June 2025 by Andrea Allen
Cavender’s Boot City has boot sizes for everybody. I needed a man’s size 13EE visited boot stores that only stocked up to regular. Boot Barn where I bought my boots told me that Cavenders stocked larger sizes. They were correct they have boot sizes up to 15EE. It’s the place to go if you need large size shoes and boots. The salesman name that waited on me at Cavender’s was Miguel he was extremely nice and very patient and he really knew about the boots. Plus they give a military discount.
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May 2025 by James O
Staff is always friendly and willing to help.
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April 2025 by Lee Schuler
Fun place. I got two cowgirl hats and some lovely jewelry. And the friendly guy streamed the hats to the shape I wanted.
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March 2025 by Bruce Millican
Nice,clean but pricey
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March 2025 by T M
Went to buy hat and boots and the staff was very helpful and friendly.
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March 2025 by Don Morton
Great Service and selection
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March 2025 by Cherokee Johnson
Brenda was so helpful other associates ignored me and didn't want to help! Brenda is excellent employee, she went out of her way to make sure my Rodeo experience was good! You just can't find good people like Brenda!! Thanks again for making my Son and Grand kids look the best for the rodeo, boots, clothes, hats & etc. Almost forgot I am loving that belt too!! Thanks so much!!!!! It really made me feel valued!!!!
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March 2025 by Tim Lefty Crabtree
Grt people
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March 2025 by Patrick Narron
Had a great experience purchasing my outfit, even better that I left my sunglasses and they saved them for me. Very respectable group.
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March 2025 by Diana Gonzalez
Jacob was AMAZING with my hat shaping. Very good customer service and friendly attitude. Definitely recommend this location
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February 2025 by Stop It
The employees should have on capes .Super Hero worthy in customer service in today's consumer environment.
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February 2025 by Castaneda
Love this place it has everything you need
