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November 2023 by Mak DownSouth
Raul was Very friendly and helpful! Made the process very easy and got me a great deal! Will definitely look into doing more business with this company!
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March 2023 by Jessica McDonald
Place is clean and most of staff is really nice. But you got to jump through hoops to get stuff done. One lady is kool and willing to help the others aren’t. But overall it’s ok but wouldn’t bank here again
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November 2022 by Adian 34
Great experience at Chartway. They were able to make me a new Debit card on the spot, when I realized mine expired months ago!
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October 2022 by Cindy Hernandez
I was just in a call with LINNETT customer service representative and she said she can not help me and she hung up on me!! Chartway customer service is so rude.
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August 2022 by Courtney Bennett
Carla, Raphael, and Carolina, to name a few, are informative, friendly, and professional. Carla always come over to say hello to us; Raphael seem to have all the answers; and Carolina is filled with such a wonderful spirit.
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February 2022 by Freda Humber
Being a member of Chartway is like being with family. Due to Covid I felt really weary and needed to rearrange my finances. I decided to refinance my car loan. The assist. branch manger was helpful and very efficient. My experience was phenomenal. If you haven’t tried Chartway give them a try. You will not be disappointed.
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October 2021 by Gale Sharpe
My partner & I both opened accounts atChartway Federal Credit Union today. It iswithout trepidation, that I commend CarolinaDelgado for her exemplary customer service.Carolina was professional, prompt, patient &polite. Her attitude was stellar, despite powerfailure & a computer outage thoughout ourtransaction processes.Also, a "shout out" to the branch manager, Dana,for her expeditious assistance & expertise.The work ethics and comradary at this branch isevident & apparent.Please allow Chartway Federal Credit Union inHumble Texas to handle your banking needs &you will not be disappointed! We are so excited &elated regarding our decision to open fouraccounts today.
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June 2021 by #Demonotized
Been banking with Chartway for 12 years. The tellers are super friendly and fast. I got a car loan recently and had to get everything set up in one day. One of the ladies even stayed after closing to make sure everything was set up correctly, couldn't say enough good things about this locations personel.
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February 2021 by Michelle Michon
This branch cannot even handle a simple secured loan without screwing it up. They said they didn't withhold the funds in my account as if their mistake was a "good thing". They gave me an additional checking and savings account and said they would have to delete all four if I wanted it back to just two accounts. When I went to withdraw most of my funds to transfer to a different bank, they said they could consolidate the four accounts down to the two I had asked for and guaranteed it would not affect my auto pay. Well, that was a lie too. Do not trust them with your money and do not trust one word they tell you. Also rude at the drive through. Lazy and unprofessional.
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January 2021 by Tracie Smith
Omg Dana has the best customer service ever she went over and beyond to open my account. She also, help me set up online banking. She's the bomb.com
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December 2020 by Paul T
Karla provided great Service. Dana was great help also. Thanks.
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December 2019 by Zachary Holm
THESE PEOPLE ARE GOD AWFUL AT ANYTHING TO DO WITH MONEY!!!
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December 2019 by Sarah B.
I would put 0 stars if that was an option. I've had an account for 10 years and have decided to close my account today. Customer service is non-existent, this branch NEVER has a manager on-site, IMPOSSIBLE to get someone on the phone. STAY AWAY!!!!
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November 2019 by Jae Hrdy
I am writing this review while waiting to open up a Checking Acct.I have been waiting 39 minutes and counting. There’s only 3 male workers. One behind the counter, the other two working new accts.I am going to give them a few more minutes. Looks like it’s just a busy day for them. No one acknowledges you when you first walk in. There’s no sign in, ( which to me is out of order). I’m a little skeptical about banking here. We shall see. So far this is a bad vibe I’m getting!UPDATE:I was informed about the checking acct overdraft features. You have to maintain a 500.00 balance in order to take advantage of their overdraft!!DONT WASTE YOUR ENERGY OR YOUR TIME! ??♀️
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November 2019 by johnathan loya
Good people to work with
