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May 2024 by JasonDB
Rude bank teller
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February 2024 by Mondo Guajt
I have been coming into this branch for 2 years to remove a fee that’s billed every month on both my accounts even though I meet all the criteria to not be charged, all charges were reversed on 3 separate occasions but the issue continued and the they send me to customer service and customer service sends me to this branch. After 2 years they decided they would close my account and gave me no warning and suspended my accounts so I cannot access any money, I was told they would send me a cashiers check after 10 days.
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December 2023 by Alexis Harlan
They literally answer then hang up
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December 2023 by Brenda Charles
Great Business & I enjoy banking here
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December 2023 by Tony Montana
ATM NEVER works. Bank is almost always closed.
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November 2023 by Dell Wam
Honoring our veterans! I love this branch…
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September 2023 by Cici M
Disappointed! I work 10 hour shifts most days and would be nice to make a single trip to the atm to make a simple deposit then be on my way home to my kids but unfortunately today was my THIRD trip this week. Please FIX it! Super inconvenient.
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September 2023 by jasmine marable
This branch is a waste of time and space for this to be the fall creek location its so run down only one atm that never works you cant deposit or withdrawal money from it ever so its basically like not even having a bank near there is no walk up atm like other branches so there is no alternative to get money its so disappointing because I have to drive out of my way just to use and atm chase please remodel retrain and restaff this location ‼️
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September 2023 by Roxanne Pierre
I highly recommend just going to the Chase branch in Summerwood or on Will Clayton parkway unless you have 30+ minutes to wait. There is no operational ATM. There is only one drive up lane. It is literally always busy. The lane to get into the drive up window traps you in so you can't even get out of line. They really should just fix this place up or close it down.Outside of that, the workers are friendly and helpful and likely deserve a raise since they have to deal with people who are probably upset about the aforementioned issues
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July 2023 by Derek Binsted
Done everything I needed
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July 2023 by herramientamela
It's because I just wanted to open a bank account, they put me on hold for 1 hour and the people in charge of assisting you are not doing anything, there is no sheet to sign up for, they just make you sit down and keep you there until they feel like calling you.
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July 2023 by paige nash
Terrible service. Didn’t want to help me open an account. Trash.
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July 2023 by Maria Larios
Worse service I’ve ever received. You have to wait in line for about 20-30 minutes and when you finally get to the teller, they either have an issue like their pin pad doesn’t work or their system is down. Also very rude.
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July 2023 by Jorge Garcia
ATM don't work. Bank is always closed beacuase they keep getting robbed.
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May 2023 by Jermaine Don
Had a great experience today at your branch, just wanted to make a shout out to the chase team on their excellent customer service, especially Miss Julita, thank you so much!
