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February 2024 by Mondo Guajt
I have been coming into this branch for 2 years to remove a fee that’s billed every month on both my accounts even though I meet all the criteria to not be charged, all charges were reversed on 3 separate occasions but the issue continued and the they send me to customer service and customer service sends me to this branch. After 2 years they decided they would close my account and gave me no warning and suspended my accounts so I cannot access any money, I was told they would send me a cashiers check after 10 days.
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December 2023 by Alexis Harlan
They literally answer then hang up
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December 2023 by Brenda Charles
Great Business & I enjoy banking here
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November 2023 by Dell Wam
Honoring our veterans! I love this branch…
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September 2023 by Cici M
Disappointed! I work 10 hour shifts most days and would be nice to make a single trip to the atm to make a simple deposit then be on my way home to my kids but unfortunately today was my THIRD trip this week. Please FIX it! Super inconvenient.
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September 2023 by jasmine marable
This branch is a waste of time and space for this to be the fall creek location its so run down only one atm that never works you cant deposit or withdrawal money from it ever so its basically like not even having a bank near there is no walk up atm like other branches so there is no alternative to get money its so disappointing because I have to drive out of my way just to use and atm chase please remodel retrain and restaff this location ‼️
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September 2023 by Roxanne Pierre
I highly recommend just going to the Chase branch in Summerwood or on Will Clayton parkway unless you have 30+ minutes to wait. There is no operational ATM. There is only one drive up lane. It is literally always busy. The lane to get into the drive up window traps you in so you can't even get out of line. They really should just fix this place up or close it down.Outside of that, the workers are friendly and helpful and likely deserve a raise since they have to deal with people who are probably upset about the aforementioned issues
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July 2023 by Maria Larios
Worse service I’ve ever received. You have to wait in line for about 20-30 minutes and when you finally get to the teller, they either have an issue like their pin pad doesn’t work or their system is down. Also very rude.
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July 2023 by Jorge Garcia
ATM don't work. Bank is always closed beacuase they keep getting robbed.
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May 2023 by Jermaine Don
Had a great experience today at your branch, just wanted to make a shout out to the chase team on their excellent customer service, especially Miss Julita, thank you so much!
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May 2023 by Ty
Opened a chase account because this location is close to home but it is not nearly as convenient as I’d anticipated. I’m actually planning to change banks as a result.
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March 2023 by Pantera Rocks
Horrible,Be careful when withdrawing money from this ATMs they are Hack either by someone that works there or someone else...They will steal your money from your account and Chase will not Refund your money or even investigate who it was,Chase will blame you.I had a terrible incident in this branch by the way I live in Cleveland tx.I withdrawal $40 dollars on my way to work since I take beltway 8 and on the next day it show that I did a transaction of $40 than a $500 dollar one What?Chase said that they couldn't investigate or even check the dam cameras.This guys are thieves!!! Be careful!!! And I know how hard it is to earn your money..
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February 2023 by A Farooq
The line for the teller was long and there also seem to be a few ppl waiting to see an advisor. Luckily I just had to deposit a chk that I could use one of the two automated machines. In and out in 4min.
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January 2023 by Angela Guerrero
Terrible customer service!! I didn't get the lady's name, but she's a heavy set white lady sitting at the teller counter. She was so rude to me. She embarrassed me by the way she treated me. Then when I went to deposit my husband's check and she saw his name suddenly she started treating me better and immediately apologized.
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August 2022 by Zw S
I am an account holder for ten years. The bank would not provide a Medallion Signature service saying they only provide this service if you have an Estate Account with ChaseI'm another occasion I asked for notory services and the branch refused saying they would not notorized anything that required a witness.There are way better online banks, if a brink and mortar bank can not provide routine service of a brink and mortar then find another bank.
