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December 2023 by Monica Hernandez
Today was my first time coming here. Leo, Jen and their team offered great honest customer service. They are very knowledgeable on the care of your vehicle and would not offer you a service you don't need. I will definitely be back and refer my friends and family. Thank you ?
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December 2023 by Cook
Came in for an oil change and was informed of many other things that could form a problem later down the road. Leo, Jenn and the crew was absolutely amazing. Very nice, courteous, trustworthy people here. 10/10 service . Would definitely recommend.
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December 2023 by shyla porter
I am new to the Humble area and was in desperate need of an oil change. Coming to a new establishment can be nerve racking, however, Eddie and his Team gave a me a warm welcome! They made sure I was comfortable fully aware of what was going on with my vehicle.Fast and efficient.I appreciate the hospitality and full service!!!
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December 2023 by Christian Young
I have to say, my experience here was extremely smooth from the moment I pulled in. Someone immediately greeted me and gave me specific instructions and asked me how my day was going and what I needed. They completed a full assessment, and because it was my first visit, they gave me a book of coupons and told me exactly what I needed to pass inspection. I came back the next day, and it was just a smooth as it was the day before; even while I waited for my back two tires to be changed I notice many other vehicles we’re pulling up, they kindly greeted every guest every time with no disruption in their workflow. I just moved here from Chicago, Illinois, and I will be coming back for my routine maintenance and check ups!
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December 2023 by Taylor Thomas
got my car serviced here for the first time not too long ago & it was my first experience going to a place where you stay in your car during the service. the whole team was so kind and helpful, however leo is the one who worked on my car & i can’t say enough good things about him. he went above what you’d expect in a normal oil change and helped me fix other minor things i had going on with my car. i was shocked when i received the invoice for my oil change plus other fixes, i’ve paid nearly twice as much for just an oil change at other widely known companies. definitely will be getting mine and my husband cars serviced here from now on. thank you leo and the rest of the team for taking care of us!
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December 2023 by Sahib E.
Literally standing in their parking lot with a flat trailer tire. They are refusing to fix it and my mechanic is actually with me they're saying that the hole is on the sidewalk but it is not he is confirmed it is not. They are refusing to sell me solution to fix it Literally left me on the side of parking lot stranded. I will never come to Firestone again. I explained to them that my trailer is full of equipment and it is dangerous for me to be stranded in this parking lot. It is a safety risk for people robbing people in Houston. They did not care. Miguel also who worked there was extremely rude definitely don't go to him..
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December 2023 by Ismael O
Leo and his team provided excellent service. This was my first visit and I will be coming back soon. The staff was knowledgeable and efficient, ensuring my truck was serviced quickly. Very knowledgeable on the oil brands and their technology, making the experience pleasant. Overall, I highly recommend this oil change service center for their professional and reliable service.
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November 2023 by Ignacio Torres
This is my second time coming to this Express Oil Change. The manager Leo and his team are welcoming on my arrival! Some places you go they try to up-sale you and recommend things that truly aren’t need! They will tell you what is truly needed and the best way to financially get it at your pace so you not breaking bank but also maintaining your car to your best! I highly recommend and will continue to come to this location!Services: General repairs & maintenance
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November 2023 by Bria Johnson
Came here as a first time customer and the service was very professional, friendly and informative. Jenn and the guys were very pleasant and paid much attention to the detail of my car. I will definitely be a returning customer here. The quality of the service is amazing and fast.
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October 2023 by Alex Rodriguez
So I came to this place one time prior and had such a great experience that I decided to take my wife's car here.My wife and I met Eddie Garcia the assistant manager who took care of us 100%. He not only gave us a $15 discount but he filled all of our fluids checked all of The tires for the correct air pressure, and washed our windshield. His professionalism his care for the customer service experience and his overall friendliness were very much appreciated. He even offered us water multiple times just to make sure that we weren't hot. He is the reason this company should excel. People like him deserve The positions that they have and then some.100% will only bring my cars to this location because of the quality of serviceSide note he even gave us a free appetizer coupon from Texas Roadhouse along with several other coupons for our next visit.Truly a wonderful experience
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October 2023 by Briana Robinson
Today was my first time coming in to get a oil change. Had a great experience. Eddie and Leo took care of me. Both provided great customer service and are very knowledgeable. They were patient and explain everything to me. If your looking for great service come here!Service: Oil change
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October 2023 by Theo diamond
Happy that I came here JEN was very friendly and professional very great service….First time here and first time having the option to stay in my vehicle ☺️
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October 2023 by Krystal Obasa
My visit was Nothing short of amazing. From the time that I called this morning to the time that I left everyone was polite, cheerful and accomodating. They fixed my car, they did not try to upsell me. But let me know what other things were immediate and what could wait. I highly recommend this company!!
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October 2023 by Princess
5/5 stars all aroundCustomer service was great, I even got offered a snack and some water while I waited. The techs are very knowledgeable and checked my whole car just to make sure it was good even though I went in for just an oil change. They offered me coupons and didn’t over charged me.Highly recommend this place ?Services: General repairs & maintenance
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October 2023 by Lynn
just had an oil change this morning with princess. Awesome customer service with her, you don’t find that often especially early in the morning. she was very informative and i got a GREAT DEAL! even gave me extra coupons! while pulling out me and my husband said this was the best experience we have had while getting an oil change. most definitely will be back. Thank you Princess!
