-
February 2024 by Alex Torres
Phillip is a joke. This whole shop is a joke. Do yourself a favor and stay away if you have little to no experience with vehicles because Phillip will take you to the cleaners. They pray on innocent people who have very little knowledge about vehicles. I Went into have the transfer case replaced due to the transfer case being cracked and leaking. Phillip Tried to tell me the noise and issue with my 2000 gmc sierra was both the transmission and the transfer case because the transmission oil was burnt due to high miles on the truck, 335K miles. But the joke was on him because their shop rebuilt the transmission two years ago, he did not do his due diligence to look up the history of the truck before trying to to screw me for a transmission. After I told phillip they rebuilt the transmission he looked it up and said sorry, he assumed it was the original transmission with the 335K miles and that was why he assumed the noise was coming from. This tells me he did not lift the truck up to see the huge crack in the transfer case, just looked at the miles and made an assumption. Anyone who works at a transmission shop knows there is a higher chance of winning the lottery than to find an original GM transmission with 335k miles on it. When I asked how did he conclude the burnt transmission oil he said it’s what the technician wrote down and may have confused the vehicles. I ended up just pick my truck up and taking it somewhere else, I tried to be a loyal customer and build a history with this shop since they did the transmission but I saw the shady business Phillip was pulling. P.S phillip is very customer oriented and pleasant to speak to until he starts to get questioned and called out. After not being able to provide me clear answers to my simple questions Phillip told me he didn’t feel it was a good idea to do business with me and recommended I pick up the truck. Please remember this was my experience and if you choose to use this shop please just question the repairs Phillip says you need, you will notice pretty quick he doesn’t give you solid answers and keeps throwing his techs under the bus when he gets caught in a lie.Also, read the review from customer Gary Taylor, he mentioned an employee pocketing money. Well during my conversation with Phillip he that if I choose not to proceed with the repair there is a $495.00 charge for the removal inspection and reinstall of the transfer case, not an issue and I agreed to the charge BUT he then said that fee could only be paid by cash no cards are accepted for this fee. Red flag!
-
January 2024 by Jennifer Y
I would absolutely recommend this repair shop. When your looking into transmission shops let's be honest, your probably not having the best day. I was not. Pete & Phillip were amazing. My mind was all over & I wasn't sure what to do. I was spoken to with respect, kindness and they were very professional. I was kept updated on my truck and Phillip explained the process as we went.As for the repair... My truck was fixed in what I believe to be a timely manner. It was even as clean as when I entrusted them with it. I received fair pricing. I spoke with other shops, I'm 100% satisfied.I could go on & on. If your transmission is acting up or just out all together and your unsure what to do, give them a call. You have options here with this incredible facility.
-
January 2024 by Liz G
RECOMMENDED ? %I took my car in with transmission problems, they repaired it and it was like new. Excellent work and they don't charge much. THEY ARE RELIABLE PEOPLE.THANK YOU ☺️ I RECOMMEND IT ??????
-
January 2024 by Ivory Williams
Highly recommend.had my vehicle running in no time .haven't had an issue with my transmission will definitely recommend
-
January 2024 by Gary Taylor
Very awful experience an saw one of the managers pocket the money instead of put it in the register....? They charge me one thing and wrote in computer less amount ,then put about half of 2000 in there pocket right in front of me
-
November 2023 by Nam V.
Alex and his teams are the best of transmission repair, they're always find the best ways to help customers of any situation, quality of work and responsibilities, , they tell you the true of what they repair on your vehicle, this is the good of group people that you can trust
-
November 2023 by Willie Toole
Philip was great to deal with. Always kept me updated on my truck. Had to have complete engine rebuild. So far so good. Would definitely recommend this place.
-
November 2023 by ronnie britton
Shop was excellent employees very friendly. Great experience. They keep me updated on the job
-
November 2023 by Eddie Sam
Phillips is a great man.Good place if you looking for a transmission shop this is the one. I totally recommended. Great job Thank you universal
-
September 2023 by hebert ramon
Recomend to bring your vehicle in to Philip ,confortable cost and great work
-
July 2023 by Destiny Johnson
Amazing customer service. I had a complex transmission issue. Jim explained it to where I could understand. He was compassionate and transparent. I’m always nervous about being taken advantage of by mechanics — more recently since my dad passed away. Jim made me feel like he could be trusted. Again, amazing customer service.
-
July 2023 by Tylan Baker
Took my car here paid over 3,000 cash for a transmission, only to have my catalytic converter pipe cut and not repaired. They put a clamp on it to hold it together like I wouldn't notice the loud noise coming from my vehicle. I had to take it to another shop to have it repaired. I have done business with them in the past spent well over 10,000 and this is the service I get now wow not ever going back and not recommending them after this. Unless they make this right.
-
July 2023 by Luis Cardenas
Jim took care of me like a brother and I am so glad I took it to Universal TRANSMISSION in Humble, Highly recommended! m/Service: Transmission
-
June 2023 by jennipher sibal
Felt like I was bothering them when asking for an update but was able to get transmission completely done within 10 days
-
May 2023 by Kristine L.
Ryan was immediately helpful, gave me options and went above and beyond to get my car back to me which was extremely helpful. Having to have your transmission rebuilt isn't financially fun but if you have to do it then do it at a place that makes it easier.
