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January 2024 by Shervonda Taylor
Definitely was nice didn’t have to worry about any bugs or rats eating my things it was always clean and climate controlled
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January 2024 by Jeremy Kubicek
Since Storage Sense took over from Extra Space, the restroom for customers has been closed, the dollies for customers have been relocated where you must give ID to the manager to use one, for the last 4 months the online autopay feature of the website has been glitching and not taking my payment, and then the day I moved out of my storage unit, there was nobody working and no way to get in touch with the manger on duty (as it turns out, they had a family emergency, but nobody replaced them and left no contact info), so I therefore had no dolly to use and had to hand move all of my items in many trips. Terrible decisions made by upper management. I will not be using Storage Sense again.Update: as noted in the response, I sent an email and have not heard back since. Double fail, Storage Sense.
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December 2023 by Anna Flowers
I had been storing with this company since they were Extra Space Storage and a different crew of management July 2017 to be exact. But I want to discuss the latest management. Ms. Sandy was a Godsend in my life I’ve dealt with her on two separate occasions and both times could’ve been horrible but she was willing to help me as much as she could. And now that I’m no longer there I just want to say Thank you, Ms. Sandy for all that you do and taking a chance on me. Remember that God is still working and restoring.
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December 2023 by Tonisha Holiday
Knowing my thing as was safe made me feel great sandy was amazing when ever I needed something she made sure she was able to assist from the time I moved in till I moved out. I would definitely recommend storage sense
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November 2023 by Paula J Price
Ms. Sandy was so happy and sweet. She is extremely knowledgeable and had an answer for any questions, not that I had too many because she was very informative. I did notice that she had to type in all card info because her swiper doesn’t work. Although she deserves more and some, I think that’s at the very least that Storage Sense needs to provide for her, just to make her job easier. She’s Great! 10 ⭐️
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November 2023 by About My Peace N Wellness
Sandy is absolutely amazing! When I called To ask questions about the change, automatic payments, and The like; I felt valued, heard, and appreciated. With Storage Sense now taking over this location where my organization has had our storage for at least about 10 years I was apprehensive about the changeover however, she made sure that my payments continue to come out as scheduled, my information was updated and that if I needed anything else, she was available to assist me through the process. I’m not one to normally always leave a review because like everyone else life can get busy however, I most definitely had to stop and let the world know how my experience Has been! With the impending change of ownership, we considered moving, but we most definitely will be staying. Thank you, thank you, Sandy!
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November 2023 by Whitney Wright
This is the worst storage facility I have ever had to deal with. They are constantly increasing their fees every 6-12 months. The facility itself is nasty and has roaches. I called to tell them I would be out by the 6th of November and was told I should be out by the 3rd to avoid the next month billing cycle and I said I couldn't because I can not get access to my new apartment til the 3rd and the movers aren't available til the 4th. I asked if I could get a prorate and was told no. Now I have to pay $250 for a unit I'm not using. I will never recommend this place to anyone.
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October 2023 by Margaret Mullican
Sandy the manager was really helpful in showing us units that were available. She gave us options and then explained the special that was going on. With her excellent customer service skills and her willingness to help, we decided to rent a storage unit. The business is clean, well cared for and has an excellent manager. The rates were also very competitive. Look no further, you'll be happy you rented from Storage Sense in Humble
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October 2023 by Brittney Williams
The Store Manager Sandy Martin and her assistant were incredibly accommodating. Even when I put the unit name under my name instead of my business, they didn't make me feel like I was a burden when I had to change it. Just plain old school good customer service.
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October 2023 by Nancy Walker
Ms. Sandy I'm so grateful she is a wonderful manager. She is nice at explaining things to us..I thank God for her.Keep up the good work..
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October 2023 by Kathleen Bauer
Great customer service. Very helpful! Only downside is not having a cart after the office closed. Wish y’all can come up with a solution for your carts.
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September 2023 by John Johnson
Mya was awesome and very knowledgeable of the services. She answered all of my questions with no hesitation and had my account set up in no time. Will definitely be using Storage Sense in the future if necessary. Thanks again for all of your help.
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August 2023 by KRISTIE WARD
Mya was so helpful she showed my the unit to make sure I will be please with what I requested and explained the process of storage rental.She provided great customer service.
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August 2023 by Ihsan Hasan
The property manager Sandy went above and beyond when are informed her that I had immediate needs. She is very knowledgeable and meticulous and I appreciate her superior customer service.
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July 2023 by Nancy Patino
Transactions were fast and easy. They even called to let me know of my unit and cared about me.
